Volunteer Befrienders, Chatterbox Action Against Loneliness

Become a Volunteer Telephone Befriender!

What does it do?

Chatterbox is our award-winning, flagship befriending service designed to support those who find themselves isolated, vulnerable, and/or alone in later life. Volunteers with our Chatterbox programme are matched with a client, most of whom are socially isolated and/or lonely, with whom they organise a weekly phone call at a mutually convenient time. As well as offering a listening ear and companionship, our befrienders are able to sign post individuals to other agencies who may be able to offer further support as and when appropriate. We give our befrienders comprehensive training and support throughout their time with Omega.


All applicants to the Chatterbox programme will be expected to return a clear DBS check (we can accept DBS checks which have been completed in the last three years) and a telephone can be provided if required. Unfortunately, due to safeguarding legislation we are unable to accept Chatterbox Befriender applications from anyone under 18.

Who it is for?

You are eligible to become a Chatterbox Befriender if you are over 18 and will be able to return a clear DBS check.

Where it is available?

National service (England, Northern Ireland, Scotland, Wales).

What it costs:

The DBS check costs £23, which will be reimbursed by us. We can also provide you with a mobile phone if required.

How to access or apply for it:

Please email volunteersupport@omega.uk.net to register your interest.

What to expect then:

A member of the team will get back to you as soon as possible to arrange an informational telephone call to discuss your application and the opportunity.

Useful Download(s):


Info last updated:

London House, Town Walls, Shrewsbury, Shropshire, SY1 1TX