NHS confidential advice, support and information
What does it do?
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers.
PALS can give you information about:
- the NHS
- the NHS complaints procedure, including how to get independent help if you want to make a complaint
- support groups outside the NHS
PALS also helps to improve the NHS by listening to your concerns and suggestions.