Midlands Community Homecarequality clinically led homecare, support, supported living, home help
What does it do?
Who it is for?
Our overarching philosophy and aim is to respect and treat customers in the way that we, and our own relatives would expect and wish to be treated. We are a passionate organisation who thrive to deliver outstanding personalized support to individuals by using innovation and technological means to provide excellent care, placing you the service user at the centre of all that we do. We value creativity within the age-old traditions of a listening ear and hands that help. We are a team of individuals who care and who bring different skills, experience and knowledge to enhance the lives of our colleagues and those we support.
Our team embody the values of Midlands Community Homecare and under the guidance of fully qualified and certified trainers with extensive experience in the health and social care industry. All care that is planned and delivered is done so in a person centred and person lead way ensuring that choice, dignity, respect, independence and wellbeing are at the centre of all that we do. A team that wants to make the difference.
Where it is available?
What it costs:
Costing available on request. We aim to remain competative and fair in our costings and we have a variety of options availabel when discussing pricing.
We do also advise all who are looking for support for health or wellbeing needs to speak to the local social services team or as commonly known in many counties, First Point of Contact.
How to access or apply for it:
Midlands Community Homecare Staffordshire
Cannock branch (South Staffs)
Keys Business Park
Keys Park Road
0121 227 5546
17 School Road
What to expect then:
On first contact we will request a brief outline of the support and needs required and the time, numbers of days the support is needed. This will allow us to cost and detial what we can provide in line with your needs. We will inform you of the costings before arranging an initial assesment.
The initial assesment will consist of a memeber of our senior team meeting with you and those who you wish to be involved in your support meeting and dicussing your needs in more detail, collating the relevent personal data needed for the team to provide support, a large part of this is for you to have your say from the beginning of how you want to be supported and what matters to you. This information is used to develop a care plan a type of road map for the team, a template for them to provide the support requested, continuity is the aim with you in the driving seat and setting the pace.
We will go through the paperwork with you and those close to you (your choice of who this is). From the starter pack and information, contact details, complaints and how to speak up if you are not 100% happy or if you want to say how amazing someone did when they supported you. It is important you have what you need to answer your questions and to enable you to keep control of the support provided.
We will also provide you with the initial contract and this may be signed on the day or we will leave this for you to read and work through before signinig and making a decision. All paper work is availble in other formats, colours etc what ever will make it easier for you to access.
If you have any further question splease do get in touch.
Our service is registered with and regulated by the Care Quality Commission (CQC).
The CQC cannot get involved in individual complaints about providers but is happy to receive information about our services at any time. You can contact the CQC at:
Care Quality Commission (CQC) National Correspondence Citygate, Gallowgate
Newcastle upon Tyne NE1 4PA Tel: 03000 616161
Fax: 03000 616171