HEART Partnership

Home adaptations and improvements across Warwickshire

What does it do?

We are a partnership service between Warwickshire Councils. HEART stands for Home Environment Assessment & Response Team.

We provide advice and assistance to deliver disabled adaptations and home improvements to keep your home safe, secure and warm.  Our caseworkers assess customers needs and housing conditions and provide you with tailored advice and support on a range of issues including:

  • Home aids and adaptations
  • Housing conditions, repairs and safety matters
  • Benefits, grants or loans for essential  building works

Managing in your home

We will identify how you manage in your home.  Depending on your needs we can help by arranging for:

  • Small adaptations or equipment like bath boards, stair rails and small ramps
  • Large adaptations like stair lifts, level access showers or room conversions

Funding for work may be provided through the Disabled Facilities Grant by HEART but we will still support you if you do not qualify for this financial assistance.

Housing conditions

We assess homes to identify required safety improvements in relation to:

  • Cold and damp homes
  • Safety and hygiene facilities
  • Fire and security
  • Slips, trips and falls
  • Repairs

Help and support

We help by:

  • Providing grants and loans
  • Finding suitable contractors to carry out works
  • Supporting you to access other agencies who can help

Home suitability

If your home cannot be adapted we will provide advice and support to identify more suitable alternatives.  We explore options such as supported or extra care housing.  We provide practical help with identifying suitable Council or Housing Association accommodation by writing support letters and working with the housing teams. 

If you have already found a potential property we carry out joint visits to help decide if the property will meet your needs. 

Falls and safety

We identify risks which may result in safety hazards or falling at home. Caseworkers will assist you to prevent accidents by looking at:

  • Simple home modifications such as grab rails
  • Removal of tripping hazards

We will also provide advice and assistance to help reduce the chance of an accident.  This includes up to four hours free labour to help with reducing risks, e.g. modifying steps or replacing an electric socket.

Money matters


We can help with applications for:

  • Disabled Facilities Grants
  • Grants and loans
  • Charity funding
  • Benefits entitlement

Who it is for?

Older People – Disabled or Vulnerable People and Families on Low Incomes.

Where it is available?

Local service (Stratford-on-Avon, Warwick, North Warwickshire, Nuneaton & Bedworth, Rugby).

What it costs:

Advice is free of charge. Fees are not charged for private works and are included in any grant award. Clients will not be expected to pay fees themselves.

How to access or apply for it:

Self referrals by telephone, letter or electronic enquiries including e.mails, web-site etc.

HEART North
For residents of North Warwickshire, Nuneaton and Bedworth and Rugby Councils please contact:
Nuneaton and Bedworth Borough Council, Town Hall, Coton Road, Nuneaton, Warwickshire, CV11 5AA
Telephone:024 7637 6294 
Email:HEARTnorth@nuneatonandbedworth.gov.uk

HEART South
For residents of Warwick and Stratford on Avon Councils please contact:
Nuneaton and Bedworth Borough Council, Town Hall, Coton Road, Nuneaton, Warwickshire, CV11 5AA
Telephone:024 7637 6299 
Email:HEARTsouth@nuneatonandbedworth.gov.uk

Additional information:

The Warwickshire Councils of the HEART service recognise that all individuals have a right to expect that safeguards will be maintained to protect the integrity of their personal information and as such HEART will only share information in accordance with the requirements of the Data Protection Act 1982.  HEART will inform you of the identity of other parties to whom we disclose or pass on personal data.

Classification(s):

Info last updated:

01/04/2021