Information Advice and Advocacy Service

Information Advice and Advocacy Service in Kingston

What does it do?

Our Advice and Information Service holds the independently audited Advice Quality Standard (AQS), which evidences that the service is well-managed and provides high quality advice.

What we can do

  • Provide accurate, up-to-date and independent information and advice on issues of concern.
  • Answer simple one off queries or take on casework to deal with complex issues.
  • Advise on benefit entitlements and assist with claims and form filling.
  • Provide support, advocacy and representation e.g. benefit appeals, case conferences, creditors and other third parties.
  • Inform and advise on legal issues, health issues and care options.
  • Give information about services and social activities and how to access them.

 What we can help you do

  • Make informed choices.
  • Think through the options.
  • Put decisions into actions.
  • Stay in charge of your life.

 How is the service provided?

  • You can contact us by phone, email or letter or complete a query form on this website.
  • Your enquiry will be acknowledged within 2 working days.
  • An adviser will contact you and may arrange a face-to-face meeting either at our offices, in your own home or a suitable alternative venue.

Who it is for?

Staywell provides a specialist advice and information service to anyone aged 60 years and over living in the Borough of Kingston upon Thames and/or their family or carers.  The service is free, independent and confidential.

Where it is available?

Local service (Kingston upon Thames).

What it costs:

Age Concern Kingston upon Thames does not charge for this service.

How to access or apply for it:

How do I get in touch?

  • You can call our First Contact advice line on 020 8408 8170 which is open between 9.30m and 4.30pm Monday to Friday.  You can leave a message outside these times and we will return your call.
  • Alternatively you can call our main switchboard on 020 8942 8256 or send us an email
  • You can contact us yourself or ask someone to do so on your behalf.

Additional information:

What is the difference between Advice and Advocacy?

  • An Adviser has the knowledge to present you with all your options and help you choose the one that is best for you.
  • An Advocate will help you to exercise your rights, choices and interests – without seeking to influence your choices.


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