BIAS - Borders Independent Advocacy Service

Advocacy service for people in Borders region of Scotland

What does it do?

It can be difficult to understand complex rules, or hard to get professionals to see your point of view. You may feel you are not getting the help you need or you may have concerns that the services you are getting are not good enough.

You may end up feeling confused and that you have not been treated fairly.

The Borders Independent Advocacy Service (BIAS) will:

  • Listen to you
  • Help you choose what is best for you
  • Support you at important meetings
  • Be on your side
  • Safeguard your rights

You still might not get the outcome you want but we can make sure you wishes and concerns are heard.

How can Advocacy help?
We can help with a number of different things. Some examples include:

  • Care and Support Services
    • Help you to raise concerns or appeal if you feel you are not getting all the help you need.
    • Challenge the amount you are being asked to pay for your care.
  • Health Services
    • Help you make a complains if your care has not been good enough
    • Come with you to meetings with your Doctor if you want to question aspects of your treatment.
  • Tribunals or Appeals
    • Support you at Mental Health Tribunals or at Court hearings.
  • Care Homes
    • Help you raise concerns if things are not right at the Care Home
    • Make sure your wishes are taken into account if your Care Home has to close.
  • Safeguarding Your Rights
    • Speak up for you if you are not being allowed t do what you want because you are said to be vulnerable

Who it is for?

A free confidential Service open to people in the Scottish Borders

What it costs:

The service is free of charge

How to access or apply for it:

In writing:

Borders Independent Advocacy Service
Low Buckholmside

By phone: 01896 752200

By fax: 01896 752200

By email:

Our office hours are:  Monday – Friday 10.00 to 15.00

Visits by appointment only, please

Additional information:

BIAS Support for Older People

How can we help:

  • Visit you if you want us to
  • Listen to you
  • Get answers to your questions
  • Be on your side
  • Support you at meetings so you can say what you want to
  • Safeguard your rights
  • Respect your wishes and privacy

What can we help with?

  • We can find information for you to help you make choices
  • Support you if you feel people are not treating you properly
  • We can support you at meetings so you have a chance to say how you feel.. If you do not want to move into a care home, we will try to make sure you get the help you need to stay at home.
  • Help yoou get the home care you want from the council
  • You may not be offered the kind of help you want or enough help. You may also be asked to pay a lot for the help you get. We will try to sort out these kinds of issues.


Info last updated: