Welfare Benefits Service

Welfare benefits service helps people over 50 maximise their benefit

What does it do?

We run a free and confidential service for anyone over 50 years of age who requires help or assistance with their benefits.
The service can:

  • Advise you about the benefits that you may be entitled to.
  • Help you to apply for the benefits relevant to you by filling in the correct forms.
  • Support you right through the claims process, up to and including appeals if appropriate.
  • Provide home visits - you can visit us by appointment only, or if necessary, we can visit you.

In 2013 - 2014 our Welfare Benefits Department:

  • Raised £667,075 through additional benefit awards for older Islanders
  • Dealt 1,747 Welfare & Benefit enquiries
  • 255 “other money” enquiries dealt with

Since the service began in April 2005, we have helped older people on the Isle of Wight to claim over 4 million pounds in extra benefits.

Who it is for?

The welfare benefits service helps people over 50 to maximise their benefit income by claiming all the benefits they are entitled to.

Where it is available?

Local service (Isle of Wight).

What it costs:

This service is provided free of charge. However, if your claim is successful we may ask if you can make a donation to help us keep the service running so that more people can benefit from the service in future.

How to access or apply for it:

Please contact us on 01983 525282 or email us. Please be aware that this service is extremely busy, and there may be a waiting list.

Additional information:

Mr & Mrs X contacted Age UK Isle of Wight in January 2008. They are frail and struggling to look after each other in terms of their personal care as both are very disabled. They didn’t want any social services involvement, other than meals on wheels, but social services advised them to contact us about claiming attendance allowance.
In February one of our volunteers visited Mr & Mrs X and helped them both to complete AA forms. In March, we were notified that both had been awarded the higher rate of Attendace Allowance, worth £67 a week each.  In April we advised them to claim pension credit and assisted them with verifying their savings. As a result they were awarded a pension credit of £107.99 a week.
This means that as a result of our help, Mr & Mrs X’s income has increased by £241.99 a week. Their daughter has told us that this has already made a big difference to their lives because they could afford to take a taxi to St Mary’s hospital on a day that she was working and couldn’t take the


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