Information & advice service

Helpline answers enquiries range of subjects for older people

What does it do?

We’re Age UK Oxfordshire and our goal is to enable older people in Oxfordshire to love later life. We believe and are passionate about affirming that your later years can be fulfilling years and whether you’re on the quest to live well into old age, or if you’re going through tough times, we’re here to help you make a positive change.
Our Information and Advice helpline answers over 4,500 enquiries a year on a vast range of subjects, including staying independent at home, social and leisure opportunities, legal issues, financial issues, housing, care homes, being a carer - and much more. Contact us on 0345 450 1276 and ask for the helpline.

Age UK also produces many very useful information guides and factsheets on a range of topics including; fuel, rights, wills, care homes, TV licences and just about every other issue that affects older people.

Who it is for?

Older people in Oxfordshire.

Where it is available?

Local service (South Oxfordshire, Vale of White Horse, West Oxfordshire, Cherwell, Oxford).

What it costs:

The service is free.

How to access or apply for it:

To get in touch with our Information and Advice team call us on 0345 450 1276 and ask for the helpline, or you can email us at The Information and Advice line is open 8.00am - 7.00pm daily including weekends and bank holidays, via support from Age UK’s national helpline. Local and specialist advice is available from 10.00am - 4.00pm, Monday - Friday.

We also have an Information and Advice department at our Banbury centre, dedicated to supporting older people in the Cherwell district. Call us on 01295 278040 and ask for the helpline. We are open 10.00am - 2.00pm, Monday - Thursday. Please call 0345 450 1276 at all other times.


Info last updated:

St Edmunds House, 39 West St Helen Street, Abingdon, Oxfordshire, OX14 5BW