Nottingham Emergency Home Care Service (NEHCS)

Providing a range of non-medical, emergency and 'crisis intervention'

What does it do?

Flexibility is definitely a word that can be applied to the City Council's Nottingham Emergency Home Care Service. From helping 'regulars' get up and about in the morning to one-off calls to check on an older person in their home late in the evening, the team provides a wide range of non-medical, emergency and 'crisis intervention' care across the city.

Nottingham Emergency Home Care Service also runs a 'Through the Night Service', which offers emergency support 7 nights a week, including Bank Holidays, from 11.00 pm to 7.00 am. The team has close links with emergency GPs, the ambulance service and other health services, to highlight emergency calls that could require home care support alongside immediate medical attention, and means a home care worker can go out with doctors or paramedics.

The team dealt with over 2000 referrals during the year 2011/2012, and recently won a top honour in the East Midlands Health and Social Care Awards for Innovative Service Improvement.

Who it is for?

Provides emergency care to older people leaving hospital

Where it is available?

Local service (Nottingham).

What it costs:

Please contact the organsiation for more details

How to access or apply for it:

The Nottingham Emergency Home Care Service can be contacted on 0115 915 9299.

Additional information:

What our citizens and their carers say about Nottingham Emergency Home Care Service:

'Very caring and committed staff that cared with dignity and respect and gave time to my father and support to other family members.'
'The care my sister received from the carers was second to none. The professionalism has been exemplary and I cannot thank you enough for being there in my hour of need.'
'To be honest I don't think I could have managed without them.'

What the Care Quality Commission says about our service:

Care Quality Commission page on Nottingham Emergency Home Care Service"The quality rating for this agency is: Two star good service".

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Info last updated:

Loxley House Station Street, Nottingham, Nottinghamshire, NG2 3NG