First Contact Signposting Scheme

First Contact referral scheme for people in Derbyshire

What does it do?

It enables agencies to work together and refer people to relevant organisations through a coordinated service. The scheme is managed by Derbyshire County Council in partnership with other statutory and voluntary sector partners.

How does the scheme work?
  • During a home visit, or similar, a service provider may identify a number of areas possibly requiring support or intervention, which they and their organisation cannot deliver. So they can help you complete a quick and simple checklist to identify your individual needs:
  • The checklist is sent, by a partner organisation, to a central point of contact (Call Derbyshire)
  • Referrals are the automatically sent to the relevant agency
  • You will be contacted to see what services can be offered by them
  • Your details will be held on the Call Derbyshire Database and will not be shared with any third party without your permission.

Who could benefit from access to services, support and advice?
Some areas we can help with are:
  • How to access benefits
  • Your ability to cope if you are getting older
  • Where to go for support and advice if you have a young family
  • Getting out and about if you cannot use public transport
  • Finding appropriate housing which meets your needs
  • The security of your homeFire safety at home

What kind of services can be accessed?
  • Welfare benefits advice and claim forms can be completed on your behalf
  • Home safety and security advice - fitting of free smoke detectors and door bars
  • Housing advice, repairs and adaptations
  • Information on local transport schemes
  • Energy efficiency advice
  • Information on local groups and activities
  • Falls assessments and advice on falls prevention
  • Advice and support for parents coping with young families
  • Advice and support about how to live a healthier lifestyle
  • Community alarms

Who it is for?

It is for anyone (over the age of 18) who thinks they could benefit from the service.

Where it is available?

Local service (Erewash, High Peak, Amber Valley, Bolsover, Chesterfield, Derbyshire Dales, North East Derbyshire, South Derbyshire).

What it costs:

The service is free.

How to access or apply for it:

Just call us on the number above.

Additional information:

Action Housing UK
Age UK Derby and Derbyshire
Age UK Chesterfield and District
Age UK Nottingham and Nottinghamshire
Amber Valley Borough Council
Amber Valley Community Transport
Amber Valley CVS
Amber Valley Housing Ltd
Ashbourne Community Transport
Bakewell and Eyam Community Transport
Bolsover District Council
Buxton Volunteer Centre
Chesterfield and District Community Transport
Chesterfield Borough Council
Chesterfield 50+ Forum
Children and Younger Adults (CAYA)
Children’s Signposting Service
Clowne and District Community Transport
Dales Housing
Department of Works and Pensions
Derbyshire Carers
Derbyshire County Council
Derbyshire Constabulary
Derbyshire Community Health Services
Dales District Council
Derbyshire Fire and Rescue Service
Derbyshire Libraries – Home Library Service
Erewash Borough Council
Erewash Community Concern
Erewash Community Transport
Erewash Voluntary Action CVS
Glossop Community Transport
High Peak Borough Council
High Peak Community Housing
NE Derbyshire District Council
Neighbourhood Watch
North Derbyshire Home Improvement Agency
Rykneld Homes
South Derbyshire CVS
South Derbyshire District Council
Spirita Home Improvement Agency
Three Valleys Housing
Swadlincote Community Transport
Swadlincote 50+ Forum
Welfare Benefits Information and Advice Service

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