Emergency alarm services

What does it do?

The Council's Careline and Telecare Services offer any vulnerable person help and security at the touch of a button. Using a Careline connected to your phone line, you simply press the button, and our call centre knows who and where you are. We provide a 24 hour, 365 days a year emergency service, enabling you to live as independently as possible within your own home.
Telecare uses a combination of alarms, sensors and other equipment to help people live independently. This is done by monitoring activity changes over time and will raise a call for help in emergency situations such as falls, fire, flood and/or lack of movement in the home. The call is made to Careline which is our local monitoring centre. In order to install the sensors a Careline telephone and pendant will be needed.