Richmond Careline & Telecare Service

What does it do?

The Council's Careline and Telecare Services offer any vulnerable person help and security at the touch of a button. Using a Careline connected to your phone line, you simply press the button, and our call centre knows who and where you are. We provide a 24 hour, 365 days a year emergency service, enabling you to live as independently as possible within your own home.
Telecare uses a combination of alarms, sensors and other equipment to help people live independently. This is done by monitoring activity changes over time and will raise a call for help in emergency situations such as falls, fire, flood and/or lack of movement in the home. The call is made to Careline which is our local monitoring centre. In order to install the sensors a Careline telephone and pendant will be needed.

Who it is for?

Anyone can have a Careline. We help older people, people with a disability, victims of harassment, domestic violence and bogus callers. Or maybe you have a debilitating illness such as HIV, Parkinson's disease, or cancer. A Careline gives an added sense of security to anyone who feels vulnerable.

Where it is available?

Local service (Kingston upon Thames, Richmond upon Thames).

What it costs:

To purchase: One payment of £210 plus £20.10 per quarter for the 24-hour answering service.
To rent: £46.77 per quarter all inclusive
With both options, installation is free. Prices do not include VAT although most subscribers will be exempt.
Through an agreement with local organisations, people who are on low incomes may be able to have the equipment installed at a reduced fee or free of charge. Proof of income is needed.
If you would like an alarm, but are concerned about the cost, just give us a ring and we'll do our best to assist you.

How to access or apply for it:

Just phone us on 0845 600 7413 or text phone 0845 600 7752 and we will take your details and arrange an appointment to give you a free, no obligation demonstration in your own home.

What to expect then:

We'll provide you with a Careline button which you can wear around your neck or clip onto your clothing. When you press the button, it automatically dials the Careline Control Centre through your telephone.
Your personal details are held confidentially on our secure Careline database. You can talk to us from anywhere in your home without using the phone handset, and let us know what assistance you need.
Our caring and professional staff will then offer assistance, or phone a 'keyholder' (friend, neighbour or relative), who has a spare set of your front door keys. If for any reason the operator is unable to speak to you, they will treat it as an emergency and contact your keyholders or the emergency services.

Additional information:

All you need is:
* A modern telephone socket.
* A modern electrical socket within 10 feet of your telephone socket.
* Two sets of front door keys which will need to be supplied to your keyholders.
If any part of that is a problem, don't worry. We are here to help you, as are social workers, health workers, friends and relatives. Just let us know how we can help.


Info last updated:

Regal House London Road, Twickenham, Middlesex, TW1 3QB