North Somerset Carelink

What does it do?

Carelink is a personal alarm, monitoring and response service that gives you peace of mind, independence and freedom.
A Carelink unit connects you to our monitoring centre which provides a 24 hour service, seven days a week.
The alarm equipment is activated when the button on the unit, pendant or wrist watch pendant is pressed.
When an alarm call is received by one of our fully trained operators they will ask if everything is alright, if you are able to tell the operator you need help they will reassure you and arrange the appropriate help. If you are unable to respond to the operator they will still arrange assistance.
Often the pendant is pressed by mistake – don’t worry, the monitoring centre staff will turn the call off after making sure you are ok.
The operator can speak to you and hear you even when you are not near your telephone, they will be able to alert your named contacts or call the appropriate emergency service if necessary.

Who it is for?

The system is available to anyone, whatever their age or ability. People who may feel vulnerable or would like to remain independent in their own home would benefit from the Carelink service.

Where it is available?

Local service (North Somerset).

What it costs:

There is a weekly charge of between just £1.76 and £4.09 for the 24/7 monitoring service. The price depends on your circumstances.
We aim to provide the Carelink service at an affordable price and offer a lower rate for customers in receipt of Pension Credit Guaranteed or Income Support.

How to access or apply for it:

If you want the reassurance and security that the 24 hour Carelink service can provide, please contact us on 01934 412063.

What to expect then:

The equipment only takes a short while to install and we will explain how to use the system.  The only requirement is a standard telephone socket and a spare power point located on the same wall.  You will need to nominate two emergency contacts who live close by and hold a key to your property.

Additional information:

The alarm button should be worn at all times, except in bed, in the bath or shower, and can be used anywhere within your home or garden.


Info last updated:

3rd Floor, Somerset House Oxford Street, Weston-super-Mare, Avon, BS23 1TG