Martlets Care

Making life better and brighter one day at a time.

What does it do?

Martlets Care is an award-winning domiciliary (home) care agency, supporting adults of all ages with medical and mobility care needs in Brighton and Hove and surrounds to stay in the comfort of their own home – offering a gentle, reliable hand and consistent care companionship that makes life easier and enjoyable.

We’re one of only a few social enterprise care agencies in existence. And, as part of the Martlets, our profits are paid forward to the renowned and much-loved Martlets hospice who support people living through a terminal illness and provide practical care and emotional support for their family and friends.

A helping hand with all your everyday needs.

Our service is totally flexible and tailored to suit you, whatever your needs. Our skilled, professional carers are there to support you and ensure that you can enjoy the best possible quality of life.

We can help you get your day started, whether that is making your breakfast or handing you a cup of tea before we help you out of bed.

We can assist you with showering, dressing and anything else you need to begin your day.

We can do your grocery shopping – or help you make sense of online shopping if you prefer.

We can prepare your meals.

We can help you get to an appointment.

And at the end of the day, we can get you settled and comfortable for the night.

Who it is for?

The service is for all people that need Private Care or support but provides services for older people and is linked to Marlets Hospice which specialises in support for those with cancer and their carers.

We believe everyone should feel cared for, respected and encouraged to live life to the full.
We exist to make days brighter and better through caring companionship that makes a real difference to all sorts of people’s lives in East Sussex.

Where it is available?

Regional service (East Sussex, West Sussex).

What it costs:

Private and NHS Continuing Health Care.

How to access or apply for it:

So that we can understand the care and support you need, we’ll have a friendly and detailed chat on the phone.
Our highly experienced Registered Care Manager will call at a pre-arranged time to talk through what you’re looking for, answer any questions you have and give you initial options for the care we can provide.

After our call, we’ll send you our brochure with details of our initial outline plan and proposed costs to think over.
This means you’ll have all the details you need to make a confident and informed decision about your care.

When you’re ready to take the next step, we’ll arrange a free, relaxed home care assessment visit with our Registered Manager or Care Supervisor to create your individual care plan. 
At the same time, we will be able to advise you about costs and answer any queries or concerns you may have. 

Once we have agreed what kind of care you are looking for and understand your individual needs, we will assign you the right carer. 


What to expect then:

The next step is to work together to assess and define all the practical aspects of how we can support you at home.

Our Registered Care Manager or Care Supervisor will arrange to come and see you (and any relatives or representatives who look after your interests) for a relaxed initial home visit over a cuppa.
We’ll talk through the finer details of the care and support we identified in our initial call, and add anything else that presents itself during our visit.

Our whole ethos is based on ‘Your home, your choice, your package.’ We centre everything around your individual needs, comfort and happiness, so we’ll go through things like the times of day (or night) you need our carers to visit, right up to how you like your favourite sandwich.
When you’re happy with everything and you’d like to move forward with us, we’ll talk you through and help you fill-in our Care Contract which takes you on to deciding a start date for your individual Martlets Care plan.


Step Three: Start your care
The final and most significant step, is to agree your start date and deliver the care plan that we’ve built together.

When we’ve agreed a start date that you’re happy with, we’re all set to deliver your care plan. You’ll receive your own copy of the plan to keep at home which we’ll keep updated with each visit. You’ll always know who your carer or team of carers will be and when they’ll be visiting. All you need to do is sit back and wait for the friendly, punctual knock at the front door.

But things don’t end there with your care plan. We regularly review and continue to tailor your care, as your needs change. We’ll always keep you updated with regular information about your care calls and the carers who visit, using the communication methods you best prefer. Everything we do is tailored to how you want to live your life; to give you independence, to make you feel truly cared for, and to make each day brighter one visit at a time.

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Info last updated:

20/12/2019
Provider

Martlets

The Point, 11 English Business Park, English Close, Hove, East Sussex, BN3 7ET