What does it do?

Telecare is a service that enables people to live safely, securely and independently in their own home and community.

The service provides a community alarm service that is able to respond to an emergency as well as an system that includes detectors and monitors for movement, falls, fire and gas.

The telecare sensors will operate automatically in an accident, or will enable users to get help by pressing the telecare sensor button. The telecare monitoring centre, run by Redbridge Lifeline will receive these calls and a trained operator will organise the necessary response.

The centre operates 24 hours a day, 7 days a week, 364 days a year and provides reassurance, advice and support to users.

Who it is for?

The service is for all adults, especially older and vulnerable people who need help to continue to live in their home.

Where it is available?

Local service (Redbridge).

What it costs:

The equipment itself is free and there is no cost in getting the equipment fitted and removed from your home. There is a small monitoring service charge while it is in your home. You will not be charged this if you receive benefits such as income support or housing benefit. 

How to access or apply for it:

To access the service, the eligibility criteria must be met and an assessment of need undertaken. 

For an assessment contact the Community Care Advice Centre above


Info last updated:

Aldborough Road North, Newbury Park, Ilford, Essex, IG2 7SR