First Contact Advice Line

Advice and Information Service

What does it do?

Answers queries, provides information and advice, and signposts to other agencies.  More complex issues can be referred to our own Advice and Advocacy service.

Who it is for?

Our First Contact advice line provides information and advice to people over 60, their families, friends and carers in the Borough of Kingston.

Where it is available?

Local service (Kingston upon Thames).

What it costs:

The service is free

How to access or apply for it:

by phone on 020 8408 8170
by email at
or by writing to us

What to expect then:

To receive the advice they were looking for and/or to be signposted to the most appropriate service(s)

Additional information:

We look forward to providing information and advice to older people and will be happy to answer any questions that they may have


Info last updated:

Raleigh House, 14 Nelson Road, New Malden, Surrey, KT3 5EA