You may need to use the service when you feel that using the skills of a person who is independent would help you to express your views, opinions and wishes and to obtain impartial advice.

You might use the service when:

• when we are assessing or reviewing your care needs 
• if a service is withdrawn or reduced
• if you have a conflict with us or with your carer 
• when you are discharged from, or admitted to, a home or day centre
• if you want to make a complaint to us.

The service is for any adult using or seeking a community care service from Durham County Council's Adults, Wellbeing and Health service, including people who:

have learning disabilities
have mental health problems, including those affecting older people
have physical disabilities or a sensory impairment
are carers for people included in any of the above groups.

Local service (Easington, Teesdale, Wear Valley, Chester-le-Street, Derwentside, Sedgefield).

No charge is made for any advice, telephone calls, letters, and visits to your home or meetings attended on your behalf.

To make a referral, or for more information on any advocacy services please ask your social worker or contact Social Care Direct using the details below:
Social Care Direct
email: scd@durham.gov.uk
Tel:0845 850 5010
Fax:0191 383 5752
Minicom:0142 988 4124

08/02/2012