Home Fire Safety Check

What does it do?

A Home Fire Safety Check is a service offered by the Merseyside Fire and Rescue Service that aims to identify potential accidental causes of fire in the home and to inform the occupier of how to make simple changes to their property or lifestyle in order to reduce the risk of accidental fires occurring.

Who it is for?

Local service covering: Pan Merseyside (Knowsley, Liverpool, Sefton, St Helens and Wirral).

Where it is available?

Local service (Knowsley, Liverpool, St Helens, Wirral, Sefton).

What it costs:

The Home Fire Safety Check is free however there may be a charge for smoke alarms to be supplied and fitted which is based on a non-profit cost recovery model. This will be dependant upon the outcome of the Home Fire Safety Check.

How to access or apply for it:

To request a Home Fire Safety Check call the freephone number 0800 731 5958.

Members of the public can contact us for fire safety advice and to book an appointment by phone (0800 731 5958) or
email fireservicedirect@merseyfire.gov.uk  . They can also access an online booking form via our website at www.merseyfire.gov.uk.

Referrals
can also be submitted to us by Partner agencies via telephone on 0800 731 5958 or via email using the attached form and sending to fireservicedirect@merseyfire.gov.uk (the forms are preferable as they capture all required data in advance).

What to expect then:

When referring by telephone, a risk assessment will need to be completed as part of the call, so it is recommended the caller has as much information as possible about the person requiring the visit.

When referring via email using the attached form, all sections, where possible, should be completed.

The telephone risk assessment/information on the Referral Form helps us to identify whether a Low Risk visit is required (for which there is a fee), or if a High Risk visit is required (for which there are no fees).

We request, where possible, that all persons referred in, have agreed to receive contact from us. This prevents confusion with the persons when contacted and usually generates a higher number of successful visits being booked in and completed. Where agreement hasn’t been sought/obtained, we will try to make contact and complete visits, however the occupant can refuse our intervention at any time.

Once we receive a referral, a member of the Fire Service Direct team will then process the referral, identify the level of visit required (i.e. Low Risk or High Risk), contact the person being referred (or alternative contact if required) to agree a date and time for the visit.

Please note: In line with General Data Protection Regulations (GDPR), referrers can request to have feedback on the outcome of the visit (i.e. if it was ’Completed’, ‘Refused’ or if the occupant was ‘Non-Contactable’). Requests for feedback should be noted in the ‘Any Other Relevant Information’ section of the attached form. If you require additional information following our visits, please submit your request in writing to dataprotection@merseyfire.gov.uk  

Additional information:

The Home Fire Safety Check will take approximately 15 minutes. Appointments will be made at a convenient time to suit the occupier.

Classification(s):

Info last updated:

10/07/2018