Ealing Careline is an alarm network for older people and younger people with a chronic sickness or disability (including learning disabilities), and their carers living in the borough. The emergency alarm system helps people to live as independently as possible.

It is an alarm system that operates from your own home using a special telephone unit. You can get help in an emergency by pressing a button – either on a pendent worn around your neck or on a telephone unit. This will set off an alarm in our control centre, which is open 24 hours a day, 365 days a year.

Our control centre staff will be able to talk to you wherever you are in your home. You do not have to lift your telephone handset or touch the phone at all. If you cannot speak we will be able to identify you and provide help.

The service can also help to manage risk and support independence through the installation of unobtrusive wireless sensors placed around the home designed to detect possible problems such as smoke, heat build-up, flood or a person falling.  Sensors automatically alert the monitoring centre, a carer or key holder as appropriate.