24 hour support service provided by Yorkshire Coast Homes

What does it do?

The service is tailored to meet the customer's individual requirements with different service levels and provides peace of mind with the knowledge that 24 hour response and support is available using emergency call equipment.

Coastcall provides an inexpensive, 24 hours a day, 365 days a year lifeline service for people to remain independent in their home. You don’t have to be a YCH tenant to have Coastcall, it is available to anyone.

Coastcall offers you the reassurance of knowing that in an emergency or serious difficulty, help can be summoned at the press of a button, pulling a cord or by calling the Control Centre on 01723 507367.

Whatever you call for, an immediate response is guaranteed. The type of response is determined by the nature of the problem. The friendly and skilled staff at the Control Centre can contact a personal carer, a nominated friend or relative, send a mobile responder or contact the emergency services and send them out to your home. 

Who it is for?

Coastcall is a 24 hour support service provided by Yorkshire Coast Homes that enables older, disabled or vulnerable people to remain living independently in their own homes for as long as possible.

Where it is available?

Local service (Scarborough).

How to access or apply for it:

See contact details above

Additional information:

  • Friends and Family Service
    Friends and Family service is an inexpensive way in providing peace of mind not only for the customer but their family and friends as well. This service offers greatest value for money and starts from as little as 57p a day with the option of renting additional equipment such as a linked Smoke Alarm and/or Carbon Monoxide Detector. (There is a small additional charge for these).

  • Lifeline Base Unit
  • Lightweight Pendant that can be worn around your neck or wrist
  • Free Key Safe
  • Annual Test
  • 24-hour call monitoring and contact to your nominated responders
  • A weekly charge of £3.99

To qualify for this service you will need at least three nominated friends and/or family members who live within 45 minutes and are able to respond in an emergency. If for some reason they cannot be contacted, a Coastcall Responder will provide first aid, help, guidance and support for an additional fee (currently a fixed fee of £35).

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Info last updated:

Brook House, 4 Gladstone Road, Scarborough, North Yorkshire, YO12 7BH