Colchester Borough Council Helpline - (Telecare)

Helpline - There when you need us.

What does it do?

Helpline provide 24 hour service that supports our customers in their own home and the service is tailored to meet their needs.

Helpline offer two services - Monitoring Only and Monitoring and Response. Helpline can install smoke and carbon monoxide detectors, they are linked into the Helpline unit and are monitored through our call centre. We can offer other sensors, please ask for details.


Who it is for?

Helpline is a 24 hour service that offers the customer the comfort that they can get help in seconds. By pressing a pendant our highly qualified staff will respond to the call and take the appropriate action to get the help required.

Where it is available?

Local service (Colchester).

What it costs:

Helpline is free for 12 weeks from installation. After this period you’ll have the option to continue with Helpline or not - whichever you feel is best for you.

Monitoring and Response         
Weekly      £5.95                    
Monthly     £25.85                   
Quarterly   £77.56                   
Annual      £310.25                 

Monitoring Only
Weekly      £3.79
Monthly     £16.47
Quarterly   £49.41
Annual      £197.62   

How to access or apply for it:

You can book a no obligation demonstration to talk through your options at home, please contact Helpline on:

Telephone: 01206 769779

What to expect then:

Helpline will contact you to book a no obligation demonstration.


Info last updated: