Advice and Information Services

Advice and Information Services

What does it do?

We operate an Advice and Information Service which is free, independent and confidential to older people, their relatives, carers and friends.We provide information on issues affecting older people such as welfare benefits, community care, leisure and health.

What can we do to help you?

  • Advise you about checking your entitlements to Welfare Benefits
  • Assist you to fill out benefit (and other) forms
  • Liaise with other agencies to help you access services
  • Signpost you to other organisations and services
  • If we cannot answer your query we will try and put you in touch with people who may be able to help you
  • We have a wide range of factsheets on a number of issues and topics
  • Make home visits in exceptional circumstances or when the older person is housebound
  • Every year we campaign in various ways for 'Your Rights Week' and keep you up to date with all Benefit and Pension information.

Unfortunately we cannot give advice in the following areas:

  • Housing 
  • Legal
  • Immigration

Although we will try and help you access the appropriate service to help you.

Who it is for?

People in the London Borough of Redbridge Barking and Havering

Where it is available?

Local service (Havering, Barking & Dagenham, Redbridge).

What it costs:

The service is free of charge

How to access or apply for it:

Advice and Information services are free to all.

Opening hours

Main office: 4th Floor, 103 Cranbrook Road, Ilford IG1 4PU

Appointments and drop in: Monday,Tuesday,Wednesday,Thursday and Friday 9.00am - 3.00pm 

Outside of these hours you can telephone the Age UK information line on 0800 00 99 66.

You may need to call ahead to make an appointment for form filling or complex enquiries. Our contact details are 0208 220 6000.


We have an advice office covering the Borough of Havering.  

Romford Shop

Drop in Monday and Thursday 9.00 am - 3.30 pm

93 South Street
Tel: 01708 724 187

We have an Advice Office Covering the Barking and Dagenham Area

Drop in Monday, Wednesday and Fridays 9.00am - 1.00pm

The Ripple Centre

121-125 Ripple Road


IG11 7FN

Tel No: 020 8532 7354


Outside these hours you call Age UK information line on: 0800 00 99 66



Info last updated:

4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU