Information & Advice

What does it do?

The service is provided by a small staff team, and a team of trained volunteers. We can offer advice and information on a wide range of issues, including:
• Benefits and allowances, including Pension Credit & Attendance Allowance
• Help completing forms
• Housing
• Council Tax
• Priority debts, such as rent & utility arrears
• Social care services
• Care homes
• Lasting Power of Attorney
• Wills

If we cannot advise on an issue, we will try to find an organisation that can wherever possible. Unfortunately, we cannot offer financial advice (i.e. advice about stocks, shares, investments, etc.) or on credit debts (i.e. commercial loans, overdrafts, HP, etc.).

In 2017/2018, the Information and Advice service saw approx. 2,000 individual clients and raised over £2.1 million in unclaimed benefits and allowance for older people living in Bristol

Who it is for?

Age UK Bristol offer a comprehensive Information & Advice service that offers advice to anyone over 55 who lives or works in Bristol. We can also offer advice to family members who are supporting older relatives who are over 55 and live or work in Bristol.

Where it is available?

Local service (Bristol).

How to access or apply for it:

We provide advice via our Adviceline (see below), face to face appointments at our Victoria Street office, outreach in South Bristol, and we also have a limited number of home visits available for people who are unable to access our services in other ways. Wards Solicitors offer a wills service on our behalf on the last Friday of every month, where you can get your will prepared at their city centre office in exchange for a small voluntary donation to Age UK Bristol.

0117 922 5353 (Mon – Thurs, 10am to 1pm, answerphone outside of these hours)
Telephone advice on all topics, appointment & home visit bookings, information about other local services.

Filwood Hope Centre, 11 & 13 Filwood Broadway, BS4 1JL: Wednesday 9:30am – 12:30pm

Home visits

These are offered throughout the week – please ring the Adviceline to book on 0117 922 5353

We also offer a specialist home-visiting service for people and families affected by dementia, which provides advice on benefits, Lasting Power of Attorney, housing, social care, and related issues. 


Info last updated:

Canningford House, 38 Victoria Street, Bristol, BS1 6BY