Stoke On Trent City Council Telecare

What does it do?

Equipment is provided to support the individual in their home and tailored to meet their needs. It can be as simple as the basic community alarm service, able to respond in an emergency and provide regular contact by telephone.  it can include detectors or monitors such as motion or falls and fire and gas that trigger a warning to a response centre staffed 24 hours a day, 365 days a year. As well as responding to an immediate need, telecare can work in a preventative mode, with services programmed to monitor an individual's health or well-being. Often known as lifestyle monitoring, this can provide early warning of deterioration, prompting a response from family or professionals. The same technology can be used to provide safety and security through bogus caller and burglar alarms.
Another form of telecare often known as telehealth is designed to complement health care. It works by monitoring vital signs, such as blood pressure, and transmitting the data to a response centre or clinician's computer, where it is monitored against parameters set by the individual's clinician. Evidence that vital signs are outside of 'normal' parameters triggers a response.

Who it is for?

Telecare is a service that enables people, especially older and more vulnerable individuals, to live independently in their own home.

Where it is available?

Local service (Stoke-on-Trent).

What it costs:

£15.46 per month.

How to access or apply for it:

You must be referred to us by a professional, such as a social worker, housing support officer or community psychiatric nurse. If you are not in contact with any professionals like this, you can phone our Telecare Technician, for more information or advice. Phone: 01782 238551.

What to expect then:

Referrals will be looked at by a panel of professionals who meet every fortnight. For those accepted onto the scheme, we will contact you to arrange a time for our technician to visit, so they can see how the equipment could be fitted in your home. After that, the equipment should be fitted within seven working days.


Info last updated:

Civic Centre, Glebe Street, Stoke On Trent, West Midlands, ST4 1HH