Telecare is peace of mind for you and your loved ones. It is a way of managing the risks of a person living at home. It can help you live independently in your own home, with the peace of mind that you have equipment in place to help you if it's needed.

Telecare equipment includes a range of sensors, detectors, monitors, and alarms tailored to your needs. These include motion sensors that will detect if you've fallen, sensors to detect environmental dangers like fire or carbon monoxide, sensors which detect when a door has been opened, or bogus caller alarms.

The Telecare sensors will raise an alarm at the local contact centre if there's an emergency.

How does it work?

An alarm unit is installed in your home next to a mains power supply. If a sensor is triggered, it will send an alert through the unit to the Contact Centre. You'll be connected to one of our experienced customer advisers, who are available 24 hours a day, 7 days a week, to give you the help and support you need.

The customer adviser will try to speak to you. If they don't get a response, or it's an emergency, they'll get you the help you need.