HomeCall Independent Living Services

Community Alarm, Independent Living Services, 24/7 care & support

What does it do?

Independence is something that we all cherish. For some of us, maintaining that independence can be challenging, particularly for those of us living with disabilities or mobility issues.

That’s where HomeCall can help. By giving you the freedom to choose the level of support you need, HomeCall can help you to maintain your independence. A one-stop-shop of flexible services, HomeCall enables you to create the perfect package of care and support – now and in the future.

Our 24 hour, seven days a week Contact Centre is essential to all of our service offerings – this ‘hub’, located at our offices in Redcar, ensures all of our customers are connected to us instantly, no matter which level of service they choose.

Whether you choose to use one service or a combination, you can be assured that HomeCall will help you to remain independent. Discover our range of fantastic services - Contact us today on 01642 771 339 to learn more about what HomeCall can do for you.

Who it is for?

HomeCall provide a service that enables people, especially older and more vulnerable individuals, to live independently in their own home. You never know when accidents or incidents will happen, that is their nature. HomeCall want you to remain independent at home, but recognise that you may require a little bit of extra security and peace of mind for yourself, your family and your carers.

As we get older, we’re many times more likely to have an accident. Failing eyesight, poorer balance and slower reactions – sadly, they all play their part, and when you live alone, even minor accidents can have major consequences.

HomeCall offers support and peace of mind to anyone, particularly to people who: 
- Live alone
- Are elderly
- Are caring for someone
- Are less mobile
- Are unwell
- Are at risk of falling
- Have just come out of hospital
- Don’t have regular visitors
- Are worried about intruders or crime / bogus callers

With HomeCall you are assured that if anything should ever go wrong, you are not alone. Your connection to our 24 hours a day, 7 days a week contact centre is immediate, and we will be with you every step of the way.

Where it is available?

Regional service (Cumbria, Durham, East Riding of Yorkshire, North Yorkshire, Northumberland, South Yorkshire, Tyne and Wear, West Yorkshire).

What it costs:

The local authority have support available through social care.

Private customer who do not qualify for funding, but who still need the service will incur a small charge. 

How to access or apply for it:

Telephone - 01642 771 339.

Email - enquiries@homecall.me

Referral via any health professional -ask your carer / social worker. 

What to expect then:

A continued professional and  quality service, accredited by TSA.

Additional information:

If a telecare sensor is activated a message is automatically sent to the customer contact centre, where a trained customer advisor will deal with the situation as required.  This could involve contacting a family member, carer, warden or the emergency services.


Info last updated:

14 Ennis Square, Dormanstown, Redcar, Cleveland, TS10 5JR