Patient Advice & Liaison Service (PALS)

What does it do?

As a patient, relative or carer you may sometimes need to turn to someone for on-the-spot help, advice and support. This is where the
Patient Advice and Liaison Service comes in.

We provide confidential advice and support, helping you to sort out any concerns you may have about the care provided by the NHS and guiding you through the different services available.

PALS can:
  • Give you information about local health services
  • Listen to any problems you may have
  • Help you ask questions about your care
  • Tell you about help and support groups for you or your carer

Who it is for?

People in Derbyshire

Where it is available?

Local service (Erewash, High Peak, Amber Valley, Bolsover, Chesterfield, Derbyshire Dales, North East Derbyshire, South Derbyshire).

What it costs:

The service is free of charge.

How to access or apply for it:

To speak to a PALS representative in your locality just call 0800 783 7279 or email one of the following:

  • Amber Valley and Erewash -
  • Chesterfield, Bolsover & North East Derbyshire -
  • High Peak, Derbyshire Dales & South Derbyshire -

Additional information:

Useful PALS contacts:

  • NHS Derbyshire County - 0800 783 7279
  • East Midlands Ambulance Service - 0115 919 3439,
  • Mental Health Service - 0800 027 2128
  • Chesterfield Royal Hospital - 01246 277271 ext. 3742
  • Derby City PCT - 0800 032 3235
  • Dedicated PALS Dental Line (dental queries only) - 0800 783 7279
  • New dental feedback email address -


Info last updated:


NHS Derbyshire County

Scarsdale Hospital Newbold Road, Chesterfield, Derbyshire, S41 7PF