Helpline alarm service

What does it do?

What is Telecare? What is a Helpline alarm?

Helpline (also known as a Community Alarm) is useful if you are home alone and at risk of an emergency. It works by having a pendant alarm which is worn round your neck or wrist.  If you become unwell, or have a fall and cannot get up, you can activate the alarm by pressing the pendant. This goes through to our Helpline Operators who can talk to you and find out what the problems is.  The operators are available 24 hours a day, 365 days a year. Your alarm call to the central office will normally be answered within 30 seconds.

What do I need?
You must have a landline (BT type) telephone and an electric socket nearby. 

Additional sensors can be added around your home, and these automatically send an alarm to the Helpline Operators if they are activated. Some of the sensors available are: 

  • bed sensors- which spot if a person has been out of bed for longer than usual during the night
  • fall detectors- which can tell if a person is not in an upright position
  • smoke detectors- which immediately alert the control centre when smoke is detected
  • property exit sensors- which can tell if the person has been out of their home for an unusually long time during the day or night
  • epilepsy sensors- which detect fits during the night.

What else is on offer?
We also have equipment which is not linked to Helpline, for example pressure mats, motion
detecting lights and medication reminders which can also support your carer. 

If you would like to visit our show flat where you can see the sensors in action, please contact Helpline.

Who it is for?

Helpline and Telecare can help people of all ages including those with mobility issues, physical and learning disabilities, some memory loss and people who have a history of falling or are at risk of falling.

Where it is available?

Local service (Harrow, Brent).

What it costs:

Maintenance of equipment and costs

Free maintenance
We have technicians on call 24 hours a day. Total alarm failures are rare but would be rectified usually within 24 hours. General maintenance calls are normally handled within 7 days. All maintenance is free of charge

Lifetime guarantee 
If an alarm fault cannot be rectified on the spot, the alarm will be replaced immediately, free of charge, regardless of its age.

Free or subsidised service
You may be eligible for a free or subsidised service if you are in receipt of guaranteed credit, income support or housing benefit. The minimum charge is £4.33 per week, depending on your circumstances, please ask your social care team  for details.


Info last updated:

Telecare Civic, 1 Station Road, Harrow, London, Middlesex, HA1 2XF