Information and Advice

Information & Advice Service

What does it do?

Telephone Advice Service

Monday to Friday

9am - 5pm

01670 784 800

We provide free confidential, impartial and independent advice for the over 50s, their families, carers and organisations working with them across a wide range of subjects.   

The telephone advice service is open Monday to Friday, 9am - 5pm, and can be accessed by calling: 01670 784 800

Our advisers are trained to help you on the following topics:

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adaptations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.
  • Social activities - local leisure, health and educational activities

Our high quality team of trained peer volunteers, supervised by a manager and supported by an administrator deal with over 3000 enquiries every year.  They will listen to your enquiry and:

  • Answer it themselves and advise you 
  • Send you written information
  • Refer you to one of our specialist teams of advisers and advocates 
  • Refer or signpost you to other organisations for help (statutory and voluntary sector)

Who it is for?

For older people in Northumberalnd

Where it is available?

Local service (Tynedale, Wansbeck, Alnwick, Berwick-upon-Tweed, Blyth Valley, Castle Morpeth).

What it costs:

These services are free

How to access or apply for it:

See contact details above

Useful Download(s):


Info last updated:

The Round House, Lintonville Parkway, Ashington, Northumberland, NE63 9JZ