Gateway Information Helpline

Information Helpline in Dorset

What does it do?

The Gateway team are trained to answer calls in an understanding and professional manner, offering information on particular issues or sign posting to other organisations that may be able to assist.
A whole range of areas are covered by the team, from information about holidays and meal delivery services to how to access carers allowance, financial and legal support.

Who it is for?

Anyone can call our Gateway information helpline to access information that relates to older people, carers or people in the community who are in need of help in Dorset, Bournemouth and Poole.

Where it is available?

Local service (East Dorset, West Dorset, Weymouth & Portland, Bournemouth, Christchurch, North Dorset, Poole, Purbeck).

How to access or apply for it:

Call the Gateway Team on 0300 111 3303 or email


Info last updated:

Pokesdown Centre 896 Christchurch Road, Bournemouth, Dorset, BH7 6DL