Information & Advice Service

Advice and information service

What does it do?

Age UK Manchester’s Advice Service offers information, advice and support to people aged 60 or over in the Manchester area on a wide range of issues. We also welcome enquiries from carers, family members or friends of older people who may need some support.

Working from our City Centre offices, our friendly, professional and fully trained Advice Team are able to offer support which is tailored to the needs of local older people. We ensure that all older people contacting our services are offered a holistic assessment which looks to identify any help which they may need with their benefit entitlement, looking after their home or adapting their home to meet their needs. All advice offered is free and confidential.

Examples of issues which we can help with include:

  • Checking your benefit entitlement
  • Helping with benefit claims
  • Challenging adverse benefit decisions
  • Accessing social care services
  • Identifying your housing options
  • Dealing with debt or utility bills

This is by no means a list of everything we cover. If you think we could help, if you have a question that you have been trying to find an answer to or if you need any advice on other issues please contact us.

Who it is for?

Older people in Manchester

Where it is available?

Local service (Manchester).

How to access or apply for it:

We offer advice and information by telephone, letter, email or face to face at the following venue (Fridays, by appointment only):

Age UK Manchester Charity Shop
10 The Birtles
M22 5RL
Tel:  0161 833 3944

Additional information:

For those people who are unable to come to us, we do offer a home visiting service. If you are a professional working with an older person who you think would benefit from our help, then you can download the referral form below and email it our advice team, email address


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