Patient Advice and Liaison Service (PALS)

What does it do?

The main roles of PALS are to:

  • provide confidential on-the-spot advice and support to patients, their families and carers
  • provide information on NHS services
  • listen to concerns, suggestions or queries
  • help sort out problems quickly on behalf of staff as well as patients, their families and carers
  • signpost to other sources of help
  • act as a catalyst for change and improvement.


Who it is for?

Who it is for? 
People in Birmingham

Where it is available?

Local service (Birmingham).

What it costs:

The service is free of charge.

How to access or apply for it:

For further information, please call freephone 0800 917 2855 or email

What to expect then:

The service will be able to support and advise.


Info last updated:

PALS, Moseley Hall Hospital Alcester Road, Birmingham, B13 8JL