What is Telecare? Telecare represents the whole range of ‘assistive technology’ products, which include all sorts of alarm systems. The products provide support to people in their own homes, through their link to the Dudley telecare service.  The Telecare products are unobtrusive and flexible and represent an automatic monitoring service, which can and has transformed the lives of people who wish to remain living independently for as long as they possibly can. The product also brings reassurance to users by ensuring their safety within the home. Telecare equipment is easy to install. All of the equipment has built in sensors to monitor and alert potential accidents and emergencies such as a person falling, flooding or fire. The sensors are all linked to the Dudley telecare monitoring centre via a telephone line and they alert the operators within seconds, that there is a potential problem within that home. Alternatively customers can choose for the call to be transmitted to their carer’s pager or mobile phone – so that they can respond to it.