Make and keep friends over the telephone

What does it do?

We offer free Telephone Befriending for anyone in the Berkshire area, including Slough.  Our team of dedicated and caring volunteers visit clients in their own homes or speak to them on the phone to provide companionship and engage in friendly conversation to help break the cycle of loneliness. 

Who it is for?

Telephone befriending is useful for those who would like to talk to someone on a regular basis, without having someone visit them at home.  It doesn't work usually suit those with sensory or dementia.

Where it is available?

Local service (West Berkshire, Windsor and Maidenhead, Reading).

What it costs:

This service is free.

How to access or apply for it:

For more information about home visiting befriending or telephone befriending, or if you'd like to sign up or refer someone, please contact Age UK Berkshire on:

0118 959 4242 or">

What to expect then:

Currently we don’t provide home visiting befriending in other parts of Berkshire but if you need this or similar support in one of these areas, we may know of another local group or charity who does.  Please enquire to our Information and Advice Service.

We can also provide a free telephone befriending service which covers all of Berkshire which you may prefer.

Additional information:

?We recruit volunteers from all walks of life, with a range of ages and interests
?We check all potential volunteers with the Disclosure and Barring Service, so that we and you are assured about their suitability as a Befriending volunteer
?Our Befriending Coordinator visits you, or the person being befriended, to find out more about interests, needs and your expectations of our service
?We match carefully selected volunteers to those needs and interests as much as possible
?Our Coordinator visits you again to introduce the carefully-matched volunteer
?We help you and the potential visiting volunteer determine the frequency of regular visits, which can be weekly, fortnightly or monthly
?We hope it will be a medium to long-term relationship that may last for many months or years?And because it's long-term, it may take at least a month to match the right volunteer with you, or the person being visited: we want to get it right!
?We ask the volunteer to regularly let the Coordinator know how you are; we keep that information very secure and do not share it outside of Age UK Berkshire
?Your regular volunteer will be able to keep you informed about any other of our services and products if you wish.


Info last updated: