Information & Advice

At Home Service in Kensington and Chelsea

What does it do?

We can provide assistance with a number of issues including:

  • Welfare benefits
  • Health & disabilities 
  • Housing
  • Social Care needs 
  • Advice on Energy Efficency & Fuel Poverty
  • Assistance with form filling
  • Family 

We provide a generalist information & advice service as well as casework to deal with more complex areas of enquiries. *Please note we do not provide advice on immigration and consumer debt.

Who it is for?

Residents of Kensington and Chelsea, over the age of 55

Where it is available?

Local service (Kensington and Chelsea).

What it costs:


How to access or apply for it:

We offer drop-in, appointment, telephone, outreach and home visit services. We are open for drop-ins at the following times (on a first come basis):

  • Mondays & Tuesdays 10 am -12:30pm
  • Thursday & Fridays 2:00 pm - 4:30pm

Note  No drop-in service on Wednesdays

Telephone advice available on Mon to Friday 9:30am to 5pm (closed for lunch 1-2pm) depending on availabilty of advisers.

Our Information & Advice office is based on the ground floor at 1 Thorpe Close, London, W10 5XL.

Ask for the information & Advice team on 020 8969 9105

What to expect then:

We will discuss with you your needs, providing help directly or if we can’t help, connect you to someone who can. 


Info last updated: