The Buy With Confidence scheme puts consumers in touch with approved traders who have agreed to provide high standards of customer service, including dealing promptly with any complaints.

How does it work?
Approved traders are vetted before they join and agree to:

ensure that staff are properly trained for their work
respond promptly and correctly to customer complaints
get Criminal Records Bureau clearance for all staff who carry out work in people's homes.
In addition, Trading Standards will provide a mediation service if there is a dispute that cannot be resolved between the parties concerned.