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Buy With Confidence scheme
What does it do?
The Buy With Confidence scheme puts consumers in touch with approved traders who have agreed to provide high standards of customer service, including dealing promptly with any complaints.
How does it work?
Approved traders are vetted before they join and agree to:
ensure that staff are properly trained for their work
respond promptly and correctly to customer complaints
get Criminal Records Bureau clearance for all staff who carry out work in people's homes.
In addition, Trading Standards will provide a mediation service if there is a dispute that cannot be resolved between the parties concerned.
How does it work?
Approved traders are vetted before they join and agree to:
ensure that staff are properly trained for their work
respond promptly and correctly to customer complaints
get Criminal Records Bureau clearance for all staff who carry out work in people's homes.
In addition, Trading Standards will provide a mediation service if there is a dispute that cannot be resolved between the parties concerned.
Who it is for?
Everyone
Where it is available?
Local service (Eastbourne, Hastings, Lewes, Wealden, Rother).
What it costs:
Free
How to access or apply for it:
Buy With Confidence - consumer enquiries
Phone: 08454 040506
By email via the website
Search for approved traders via the website
Phone: 08454 040506
By email via the website
Search for approved traders via the website
Additional information:
The Buy With Confidence scheme is run by East Sussex County Council Trading Standards
Classification(s):
Info last updated:
19/11/2010
Provider
Trading Standards Service, East Sussex County Council, St Mary's House, 52 St Leonards Road, Eastbourne, East Sussex, BN21 3UU