Phonelink is a free telephone morning and evening check call service funded by City of Edinburgh Council. This service is available to anyone who feels the need for a daily reassuring call.

The benefits of our service include:-

• Reducing loneliness
• Welfare Checks
• Medication Prompts
• Offer advice and signposting to other services available in your community

How does Phonelink work?

Phonelink operates twice daily, between 8am and 11am and 6pm to 8pm, seven days a week, 365 days a year.
Many of our clients live alone and rarely get visitors or leave the house. Loneliness and vulnerability can release feelings of worry that no one will know if they take ill or have a fall which can cause complete social isolation.

Our calls provide peace of mind and help tackle these issues by ensuring no one is left alone for long periods of time. In some cases, we are the only people that they speak to for several days. A daily reassuring call can provide people with a good start to their day. In some cases, we are the only people that they speak to for several days. A daily reassuring call can provide people with a good start to their day.

What happens when you sign up for the service?

You will be allocated a set time every morning and evening and we will call you as near to this time as possible. If we cannot reach you for any reason, our robust system ensures that we call you again within 10-15 mins. If we cannot get an answer, we will contact someone to check on you and ensure you are well. Each client must provide us with 2 named contacts for this purpose. In the event of an incident, we will endeavour to resolve the situation but there may be occasion where we may need to call an emergency service. We ensure we communicate with each professional service you receive such as Community Alarm Teams or Home Care providers.