Adult Social Care - First Contact Team

What does it do?

If you feel that you need the Council’s help, you can contact the First Contact Team:

0114 273 4908

You can also speak to the staff in our First Point reception at Howden House in the city centre. First Point is open 8.30 am to 5.30 pm Monday to Friday.

Staff will talk to you about how you can be best supported to remain active and independent, safe and well.

They will ask you about what you’re able to do, and what you may need some help with.
The team will give you information and advice about organisations that may be able to help you, and identify if you only need some short term support to help regain your independence.

Short-term help at home
You can get short-term support to help you regain your independence at home from the council’s Short Term Intervention Team. You may need this help because of an illness, after a fall, or because you’re leaving hospital. The team will give you:

• information and advice about organisations near to you that can help you regain independence in your own home

• the strength and ability to continue to live in your own home, particularly with personal care (washing and getting changed), preparing meals and medication

• the confidence to live independently by giving you the opportunity to talk through what you are struggling with and either learn new ways to do things or use equipment to support you

• the ability to maintain contact with family and friends

The service may be available to you for up to six weeks (although often people are helped to regain their independence in a much shorter time and don’t need any long term support).

A friendly member of the team will talk you through what will happen and our commitment to you whilst you get this service. There is no cost for help up to a maximum of 6 weeks, although there may be a cost for any equipment you buy or monitoring services installed in your home. You will be charged for any support provided after 6 weeks. If you do still have care and support needs we will carry out an assessment of your needs. If your assessment shows you have eligible long-term care and support needs, we’ll help you plan the support you need.

To check if you’re eligible for this short-term help contact the First Contact Team.