We are outcome-focused and our staff will support people to meet their needs in a creative and person-centred way. We aim to include the following three elements in the support we offer people.

1. One-to-one personalised support

This will be different for each person, and could include:

• support to address health issues
• support around budgeting
• help to make phone calls or deal with correspondence
• being someone to talk to who knows the individual
• domestic skills, such as food preparation

2. Connecting people to their community

• This might include:
• help to get out and do the shopping
• finding out what’s going on in the community and local area
• help to reconnect or get involved with local groups and activities

3. Connecting people to others and creating a network of natural support

• We want to help to prevent people feeling lonely by:
• having some support to come to groups and meeting new people
• making new friends, or reconnecting with family or old friends who are important to the individual
• connecting with people who have shared interests