Patients Advice and Liaison Service (PALS)

What does it do?

The PALS team can help you to sort out any problems you have with our hospital services. If you have concerns, please speak to a member of staff involved in your or the patient's care. If this does not resolve the problem, you can talk to the PALS team, in confidence. We will liaise with hospital staff and try to resolve your concerns as quickly as possible.

Who it is for?

Patients and their relatives, friends and carers

Where it is available?

Local service (Hammersmith & Fulham, Kensington and Chelsea, Westminster).

How to access or apply for it:

Open Monday to Friday, 09.30 to 17.00
PALS address: PALS manager, Charing Cross Hospital, Fulham Palace Road, London W6 8RF
Telephone: 020 3313 0088, from Monday to Friday, 09.30 to 17.00
An answerphone system operates at busy times and out of hours.
Please leave a message and your telephone number and a member of staff will call you back.
Fax: 020 3313 0087

Charing Cross Hospital - Walk-in PALS office: Ground floor, main hospital entrance
Hammersmith Hospital - Walk-in PALS office: Ground floor, south corridor (near C-block)

St Mary's Hospital - Walk-in PALS office: Ground floor of Queen Elizabeth the Queen Mother (QEQM) wing, St Mary's Hospital. Open Monday to Friday, from 10.00 to 16.00.
PALS address: PALS manager, Ground floor, Clarence wing, St Mary’s Hospital, London W2 1NY
Telephone: 020 3312 7777, Monday to Friday from 09.00 to 17.00
Text phone: 07962 985118
Fax: 020 3312 1753


Info last updated: