Promoting Independence / Take Home and Settle

Low level preventative support for older people

What does it do?

Low level preventative support for older people to help them to remain independent

Age Concern Central Lancashire delivers the Promoting Independence contract from Lancashire County Council to support to older people and help them to remain independent across Chorley, Preston, South Ribble and West Lancashire.

The service provides practical and emotional support at a time of crisis, each older person is assessed for need and can be provided with immediate practical support, such as shopping, urgent errands and ensuring the home environment is safe and warm in winter. If further support is required, the service can;

- Assist the older person to get out and about to be able to complete essential tasks such as shopping or to be able to socialise or get involved for example in education and creative activities.

- Provide practical support to maintain or develop daily living skills e.g. pension collection.

- Provide support to maintain links with the local community.

- Provide signposting to other sources of help as appropriate.

- Provide relevant information and signposting.

- Provide support to access checks such as benefits assessments, falls, environmental.

The service also provides support, via a Befriending service, to promote links back into the community to prevent isolation and maximise potential to remain independent. This offers support that:

- Links volunteers to older people who are socially isolated or unable to leave the home environment for visiting or to provide telephone contact.

- Links the older person with groups and finding activities that service users can attend and are usually run by volunteers.

As part of the Promoting Independence contract, Age Concern Central Lancashire works with local hospitals to assist in the safe and timely discharge of patients from hospital under Take Home and Settle. The referral service is managed by each hospital and staff from the service work with the hospital to ensure the older person gets the correct support at the point of discharge. This can be;

- Going ahead to ensure the home is accessible and at a suitable temperature.

- Going ahead to meet a friend or relative to ensure a safe and settled return home.

- Travelling home with a service user when hospital transport or friend/family collection would delay the discharge of the older person.

- Purchasing a crisis shop on behalf of the older person to get them through their immediate return home until additional support is put in place.


Who it is for?

Older people in Preston and South Ribble, Chorley and West Lancashire

Where it is available?

Local service (South Ribble, West Lancashire, Chorley, Preston).

What it costs:

This service is free to the older person. Costs to provide services such as shopping are paid for by the older person.

How to access or apply for it:

The service is available Monday – Friday 9.00 to 4.30 (excluding bank holidays), to access this service: Tel: 01772 552867 or complete our online referral form.

What to expect then:

We will make initial contact within 72 working hours.


Info last updated:

Arkwright House, Stoneygate, Preston, Lancashire, PR1 3XT