Information and Advice

Information and Advice service

What does it do?

Age UK Somerset provides information and advice on a wide range of issues. We’ll provide you with the facts and you can make choices and decisions knowing you have reliable information. This service has been awarded the Quality Mark of the Advice Services Alliance. This means that it has been audited by independent inspectors and reached their required standard.

Age UK Somerset's Information and Advice service provides practical support to older people in areas such as assessing benefit entitlement and completing forms. Our I & A Volunteers have the experience and training to support clients in tackling a problem or speaking on their behalf on matters such as community care and consumer issues.

The aim of the service is to empower older people to live independent lives by supporting them to make informed choices. 

Support is available on issues including:
• Social care
• Care homes
• Housing
• Consumer problems
• Welfare benefits

Help is also available where mental illness is a factor, including short term memory loss or varying forms of dementia.

Support may also be provided to families and carers. The I & A service is free to all older people, their families and carers. I & A Volunteers can visit people in their own homes.

If we can’t help, we can put you in touch with people that can.

What we can offer you:
We will give you information that is accurate and up-to-date
We can explain the choices you have.
We will help you decide what to do, but it is your choice.
We may be able to take action on your behalf, if you want us to.
If we can’t help, we will point you in the right direction.
We will not tell anyone about your business without your permission unless it is required to protect your safety and wellbeing.
You can talk to us in private.
We will not make judgements about your life and what you want to do.
We will tackle any discrimination or prejudice that you face
We will not be influenced by any other interests but yours.

Who it is for?

For older people in Somerset.

Where it is available?

Local service (Mendip, South Somerset, Taunton Deane, West Somerset, North Somerset, Sedgemoor).

What it costs:

The service is free of charge

How to access or apply for it:

See contact details above


Info last updated:

Ash House, Cook Way, Bindon Road, Taunton, Somerset, TA2 6BJ