Mid & West Kent Home Improvement Agency

Services that aim to help you stay safe and independent in your home.

What does it do?

Home Improvement Agency Service
You might be having difficulty getting in and out of the bath. We can help to plan and arrange an adaptation to your bathroom so that it’s easier and safer for you to use.
It may be that you need more extensive changes to your home, like a through floor lift or extension, and want someone to help manage the process.
Things like this can be daunting; thinking about where to start, how to pay for it and how to make sure that everything runs smoothly.

How we can help
We have highly experienced staff to help guide you through every stage of an adaptation or other major works to your home. We can help with planning, organising  and getting written estimates from vetted contractors and arrange and administer the works along with looking into disabled facilities  grants or other grants and loans to help fund the work. We employ qualified surveyors.

Additionally we can help you to understand and apply for the correct financial benefits , or help you to get support to manage your debts., provide advice on reducing your energy bills, or linking you into services in your local community you may find useful.

Handyperson Service
That nagging dripping tap, the loose curtain rail, the shelves that you can’t manage to put up yourself. Little jobs like this can often cause worry and stress, especially if you don’t know where to get help.

It’s difficult to know how to find someone you trust to come and do these odd jobs. Not everyone has friends or family close by and picking someone out of the phone book doesn’t guarantee a good job at a fair price.

How we can help
Handyperson services  can help with just this kind of thing. Our handy people can come to your home to fix that washer, re-attach that curtain rail or put up those shelves.

Please note we do not undertake any work in connection with either Gas or Electricity.

All our staff are carefully vetted with the Disclosure and barring service for your peace of mind. 

Who it is for?

Our services offers practical support, advice, adaptations, small handyperson jobs and information for older, vulnerable or disabled people to retain independent living in their own home.

Where it is available?

Local service (Gravesham, Maidstone, Medway, Tonbridge & Malling, Tunbridge Wells, Dartford, Sevenoaks).

What it costs:

The Home Improvement Agency service offers free advice, guidance and visits.

The Handyperson Service has a chargeable hourly labour rate of £15.00 (inc VAT). A subsidised hourly rate may apply in some areas, please enquire when calling. Customers are responsible for the cost of any materials needed to complete required works.

How to access or apply for it:

  • Telephone: 0800 028 3172 (Select option 4)
  • Email: hia@Peabody.org.uk

What to expect then:

Information and advice can be given over the telephone between the hours of 9.00am and 5.00pm Monday to Friday.  If a visit is necessary from one of our services this will be arranged mutually with the customer and should normally occur within 10 working days.

Additional information:

Peabody is one of the largest and oldest housing associations in London and the South East. As well as providing affordable homes, we also provide complex support and care services to over 8,000 people, many of which help them to live more independently.

Our services include practical support, advice, adaptations, small handyperson jobs and information for older or disabled people.

Small changes can make a big difference to someone’s ability to live independently and our services aim to enable people to stay happy and healthy in their own home for as long as possible.


Info last updated:

Suite 22, Kent Space, 6-8 Revenge Road, Lordswood, Kent, ME5 8UD