Occupational Therapy Services

What does it do?

We aim to help people to keep as safe and as independent as possible in their own homes. By talking to people about what they are able to do and what they find difficult, we can then advise on the different ways their needs can be met. This is called an assessment and may lead to the offer of services, as appropriate.

We can help you in many different ways such as:

Offer you information and advice on managing any difficulties you may have, for example, difficulties getting in and out of bed, getting on and off the toilet, difficulties with your personal care or negotiating steps and stairs
Provide you with equipment to help with your daily living and personal care needs, for example, specialised shower chairs, commodes, raised toilet seats, hoists, showerboards and bathlifts
Recommend adaptations to your home which may be as basic as the provision of grab rails or stair rails, to larger adaptations such as ceiling track hoists, ramps, stairlifts, level access showers, and adapted kitchens
Refer you to other services that may be able to help you, for example, social workers, the wheelchair service and physiotherapists
Direct you to our Promoting Independent People Service, where you can buy your own equipment if we cannot offer you a service, or if you choose not to have an assessment, or if the cost of the equipment is under £20.00

Assist your carer to have their own Carer’s Assessment
Advise you about ‘Direct Payments’ where you can have money to buy some items of equipment or pay for certain minor adaptations to your home.

Who it is for?

People with a permanent and substantial physical disability living in the Royal Borough of Kingston upon Thames.

Where it is available?

Local service (Kingston upon Thames).

What it costs:

There is no charge for the information or advice we offer or for your assessment. All the equipment we offer is provided free on a loan basis for as long as you need it. We do not provide equipment under the cost of £20. There is no charge for minor adaptations to your home costing under £1000.
If you own your own home, and you need major adaptations costing more than £1000, you may need to contribute towards the cost of the works. You may be eligible for a Disabled Facility Grant to help pay for these works, depending on your financial situation.

How to access or apply for it:

You can contact our Occupational Therapy Initial Response Team direct. You can also apply on behalf of someone you know provided you have their permission.

Our office ours are Monday to Friday 09.00 - 12.00.
Telephone: 020 8547 6621
Fax: 020 8547 6620
Email: OTIRT@rbk.kingston.gov.uk

What to expect then:

When you contact us, we will ask you some questions about your medical history, your disability and the difficulties you are having. This information is important and will help us decide how urgently we need to see you.
You may be given an appointment to see an Occupational Therapy Assessor at our Assessment Centre in New Malden, usually within 4 weeks, or we may arrange to see you at home, depending on your situation and how urgent your needs are.
Our Assessment Centre includes a bath with equipment such as bath boards, bath lifts, bath seats, raised toilet seats, toilet frames, commodes, bed leavers, mattress elevators, and grab rails. It has a fully adapted kitchen for a wheelchair user and a height adjustable bed and hoist, all of which can be tried for assessment purposes.
If you have an immediate need, for example, for rails in your home to keep you safe or perhaps some equipment to help you use the toilet, then this can be arranged straight away on a Fast Track basis.

Additional information:

You can buy equipment from the Promoting Independent People Service at The Noble Centre, New Malden. You can also try out and buy equipment such as Fall Detectors, Alert Buttons and other gadgets to help you keep safe.

The shop is run by volunteers who will be able to help you get information and buy some equipment if you wish. Information leaflets on other services are also available there.

The Noble Centre
Promoting Independent People Service
Opening time:  10.00 am  - 4.00 pm  Monday and Tuesday
109A Blagdon Road
New Malden
Telephone: 020 8547 6510/6511


Info last updated:

Guildhall 2 High Street, Kingston upon Thames, Surrey, KT1 1EU