Ethos / Lifestyle

Community interaction

• The scheme is located within an existing active community
• The scheme is within easy reach of an existing active community
• The scheme relies on itself for community /neighbourhood interaction

Cultural

• We facilitate spiritual and religious observance
• Staff can speak languages other than English

Social Activities

• There are regular social activities
  Including: Coffee mornings, afternoon teas, parties, Boccia, games, and lunch club
• Entertainment
• Outings
• Regular activities programme
  • Daily activities
  • Weekly activities
  • Monthly activities
• Facilities for residents to garden or assist with gardening
• Own minibus
• Other transport for residents

Pets

New residents are allowed to bring pets:

• a cat
• a dog
• If yes, pets can be replaced
  with permission

Statement of purpose

(the ethos and purpose of the scheme as described to a potential resident)
Seniors Housing is a positive choice for older people who want to age well and partcipate in a sociable community. Our mission is to provide a responsive and consistent housing management service for older people that ensures that all schemes provide a safe, enjoyable and well maintained living environment with effective referrals where additional support needs are identified. We'll do this by: * Providing well-designed and maintained housing enabling our residents to live comfortably as they age. * Enabling our residents to live and age well so they can keep well and remain independent, safe and happy at home. * Offering opportunities to our residents so they can comfortably maintain or improve their health, care, resilience and wellbeing. * Building vibrant, sociable and compassionate communities so our residents can sustain friendships and feel a sense of belonging and connectedness. * Creating opportunities for our residents to enjoy using their own personal skills, creativity, interests, knowledge and abilities. * Intervening in a timely and sensitive way where someone isn't thriving so they receive the help, care and/or support they need to enable them to do so. * Working collaboratively and creatively with a wide range of people and organisations to improve the lives of people and the communities in which they live. * Ensuring that the most vulnerable residents are properly supported, and particularly those at risk from harm or those who feel socially isolated and lonely. At the heart of the service is our team of site based "scheme managers" as each scheme has a named member of staff or staff who delivers our weekday service.

Assessment of outcomes

(to help assess the quality of service and the well-being of residents)
The feedback from our residents is the best measure of success and we regularly meet with them so we can listen and respond to their views, and more importantly, involve them in how we can continually improve what we do as a service. Every 3 years we conduct a city wide survey of our housing residents so we can measure satisfaction in our housing and seniors housing service. We do of course measure our performance (our "key performance Indicators") as a housing service including our seniors housing service.

Buildings

The buildings and the environment

Year built: 1979
Number of stories: 3

• Lift(s). Number of Lifts: 1
• Stair lift(s)
• The location is generally regarded as:
  • Desirable
  • Average
  • Not so desirable

Distances to external facilities:
Bus stop	100	yards
Local shop	50	yards
Post office	150	yards
GP surgery	300	yards
Social/day centre	200	yards
Town/shop centre	300	yards

Individual properties

32 properties

Property details:
studio/bedsits flats:	6
1-bedroom apartments:	24
2-bedroom apartments:	2
Including:
limited mobility properties:	28
wheelchair properties:	1

Other details:

• If there are studios/bedsits
  • They have a kitchen
  • They have a wc
  • They have a bathroom
• Some properties have a private balcony
• Some properties have a private garden or patio
• Properties are served by a communal satellite tv aerial
• Properties are wired for cable tv
• Dementia unit
• Intermediate care suite or similar
• Respite care accommodation

Communal facilities Indoors

• Lounge
• Restaurant (open to public)
• Dining room (residents only)
• Community/day centre
• Laundry
• Guest suite
• Conservatory
• Activities room(s)
• Hobby room(s)
• More than one lounge
• TV lounge
• Café
• Bar/pub
• Fitness gym
• Arts and craft centre
• Storage for wheelchairs/electric scooters
• Library
• Shop
• Treatment room
• Computer/IT room
• Payphone
• WC's
• Hairdressing salon
• Jacuzzi
• Pool
• Assisted bathroom(s)
• Other communal facilities

Communal facilities Outdoors

• Garden
• Total number of parking spaces: 6

Technology and design

• Communal facilities are designed for sensory impairment
• Wired for telecare
• Telecare installed
• Smart Home
• CCTV
• Others
• Facility security features: door entry system fitted with intruder alarm, emergency alarm system, fire alarm system with points throughout the building, fire equipment
• Security features for individual properties: smoke detectors, emergency pullcords linked to the scheme manager and Carelink Plus

Accessibility

• All communal spaces are accessible by wheelchair users
• Most residents find getting to the site:
  • easy
  • manageable
  • difficult
• Less mobile people find getting to the site:
  • easy
  • manageable
  • difficult

Services

Support services

• Community alarm service
• Provided by: Carelink Plus
• Alarm to call on-site staff
• Housing support service (SP tasks)
• Domestic assistance
• Light domestic cleaning
• Shopping
• Housework
• Personal laundry service
• Hairdressing on site
• Chiropody
• Physiotherapy
• Sensors (detectors) and monitors
• Personal sensors
• Property-based sensors

Meals

• Meals are available on a regular basis
• A daily meal is available
• Breakfast always available in restaurant/dining room
• Lunch always available in restaurant/dining room
• Dinner always available in restaurant/dining room
• Breakfast can be delivered to individual homes
• Lunch can be delivered to individual homes
• Dinner can be delivered to individual homes
• Restaurant is open to outsiders
• There is generally a choice of menu
• Residents are consulted on menus
• All meals are prepared on the scheme
• Vegetarians are specifically catered for
• Special diets can usually be provided for
• We can meet cultural dietary preferences

Care services

• Personal care services
• Dementia care
• Care for people with learning disabilities
• Nursing care
• Intermediate care
• Respite care
• Mental frailty
• Physical disabilities
• Behavioural problems
• Terminal illness
• Our scheme is best suited to care for:
• People who need minimal help
• People who need moderate help
• People who need a high level of help

Eligibility / Admission

User profile

• 55 is the lower age limits for new residents
• We cater for people with no/low level care needs
• We are aiming at a mixed care levels population
• Admission criteria are similar to residential care
• Residents will not need to move except to hospital
• The scheme is intended or specially suited to a specific religious, ethnic, profession or other group
• The scheme is restricted to a specific group

Applicants must:

• Be self-funders
• Be on state benefits
• Have local connections
• Have a housing needs assessment
• Have a community care assessment
• Have a risk assessment
• Have a health assessment
• Have minimum housing support need
• Have minimum personal care need
• Have less than a maximum personal care need

For couples, both partners must:

• Have minimum housing support need
• Have minimum personal care need

We accept people with:

• Visual impairment
• Deafness
• Urinary incontinence
• Faecal incontinence

We would normally accept people with:

• Memory problems - moderate
• Memory problems - severe
• Challenging behaviour - disruptive
• Challenging behaviour - physically violent
• Mobility problems - frame
• Mobility problems - wheelchair
• Mobility problems - bedfast
• Wandering problems - inside home
• Wandering problems - outside home

Management / costs

Management

• Compared to our other schemes, this one is:
  • Popular
  • Average
  • Not so popular
  • Slow to let/sell
• There is a tenants/residents association
• Residents are involved in running the scheme through: The Council encourages schemes to have a resident or tenant association. The scheme manager normally meets with associations on a regular basis to discuss scheme improvements/social activities/ service updates. All sheltered associations meet with the sheltered management team through it’s “Sheltered Housing Action Group”.

Housing staff

• Resident scheme manager
• Non-resident manager
• Housing staff on duty:
  • part time
  • normal hours
  • 24 hours
  • 7 days

Care staff

• Site-based care staff
• On-site care staff 24/7

Staff facilities

• Manager's office
• Care staff office
• Staff overnight room with en-suite
• Staff rest room with kitchenette
• Staff locker and changing room
• Main catering kitchen

Costs

Average new let rents excluding all charges:
Studio	£66.00	per week
1 bedroom	£76.00	per week
2 bedroom	£87.00	per week
Service and support charges are about: £48.00 per week