West End Village
London Road, Boothen, Stoke-on-Trent, Staffordshire, ST4 5AB
London Road, Boothen, Stoke-on-Trent, Staffordshire, ST4 5AB
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Manager's Description
"West End Village is an ‘extra care’ housing village in Stoke on Trent. It offers independent living for people aged 55+, along with communal facilities and lots of social activities and places to ..." Show more "West End Village is an ‘extra care’ housing village in Stoke on Trent. It offers independent living for people aged 55+, along with communal facilities and lots of social activities and places to meet. Lots of the communal facilities are open to residents living outside the village, making it an integral part of the local community.At West End Village you can live the life you want to. You can be as private as you like in your own apartment with your own front door, while in the village there’s a range of entertainment, learning and socialising opportunities you can take up if you choose to. It is five minutes walk from the town centre and on a direct bus route to Hanley and Trentham." Show less
Main Facts
Extra care housing
Tenure(s): Rent (social landlord) and Leasehold and Shared Ownership
Care provider: Radis Community Care
112 flats. Built in 2011. Sizes 2 bedroom.
Extra Care scheme with on-site care staff (24 hours / 7 days), Non-resident management staff and Careline alarm service
Lift, Lounge, Restaurant open to the public, Laundry, Guest facilities, Garden, Conservatory, Community centre, Activities room, Cafe/bistro, Shop, Hairdressing salon, Jacuzzi, Bar/pub, Library, Assisted bathing facility
Whole site accessible by wheelchair. Access to site easy. Distances: bus stop 100 yards; shop 20 yards.
Social activities include: varied activity programme, including bingo, quizzes, concerts, exercise, hobbies etc, organised by Activities Co-ordinator. New residents accepted from 55 years of age. Both cats & dogs generally accepted (permitted at manager's discrection).
Housing Authority: Stoke-on-Trent
Social Care Authority: Stoke-on-Trent
Architects: Hulme Upright
Info updated: 21/08/2013
If you are the manager of West End Village and want to update your information, please click here.
If you are the manager of West End Village and want to update your information, please click here.
Residents' views
A number of residents have used EAC's resident consultation card game to give their views on aspects of where they live. They gave top marks to this scheme for: Link with community at large
Privacy
Comments made in nominations for the EAC National Housing for Older People Awards
"Lively fun place where everyone is made to feel welcome & special"
Made by a visitor in 2019
Made by a visitor in 2019
"It is a fabulous community feel environment ."
Made by a staff member in 2019
Made by a staff member in 2019
"Lovely friendly place, modern bright with beautiful flats"
Made by a visitor in 2019
Made by a visitor in 2019
"Great residents who love inviting the community into the complex to share the fantastic facilities which are on the whole free to all. The warmth of t..." Show more
"Great residents who love inviting the community into the complex to share the fantastic facilities which are on the whole free to all. The warmth of the village radiates through & 1st time visitors often become friends who share the experiences available. Amazing place & fun for all.x" Show less
Made by a staff member in 2019
"Great residents who love inviting the community into the complex to share the fantastic facilities which are on the whole free to all. The warmth of the village radiates through & 1st time visitors often become friends who share the experiences available. Amazing place & fun for all.x" Show less
Made by a staff member in 2019
"Fantastic place to make a home in an open caring environment. Brilliant atmosphere, plenty of activities and most importantly, really happy residents"
Made by a staff member in 2019
Made by a staff member in 2019
"Great facilities and professional caring team"
Made by a visitor in 2019
Made by a visitor in 2019
"The residents really do come first, there is a great range of entertainment, a bar and restaurant and plenty to do, but residents can be left alone if..." Show more
"The residents really do come first, there is a great range of entertainment, a bar and restaurant and plenty to do, but residents can be left alone if thats what they prefer " Show less
Made by a staff member in 2019
"The residents really do come first, there is a great range of entertainment, a bar and restaurant and plenty to do, but residents can be left alone if thats what they prefer " Show less
Made by a staff member in 2019
"Like using the cafe and restaurant, the staff are lovely and very helpful. "
Made by a visitor in 2019
Made by a visitor in 2019
"very accommodating for tenants needs, always very helpful . provide fun activities in communal areas . excellent service "
Made by a visitor in 2019
Made by a visitor in 2019
"fun place to work, staff care about their jobs and the residents we support"
Made by a staff member in 2019
Made by a staff member in 2019
"happy place to visit very friendly staff"
Made by a visitor in 2019
Made by a visitor in 2019
"Vibrant environment - friendly and welcoming "
Made by a visitor in 2019
Made by a visitor in 2019
"Happy, friendly residents and amazing staff. Everyone is friendly and chatty and there is always something going on "
Made by a visitor in 2019
Made by a visitor in 2019
"I like the friendly atmosphere and the commitment of staff to support and engage with customers"
Made by a staff member in 2019
Made by a staff member in 2019
"Great facilities, friendly staff, very clean and welcoming."
Made by a visitor in 2019
Made by a visitor in 2019
"It has a great atmosphere and the staff are some of the best in the buisness"
Made by a visitor in 2019
Made by a visitor in 2019
"Always a friendly atmosphere and welcome from staff and residents"
Made by a visitor in 2019
Made by a visitor in 2019
"Great facilities and a friendly community atmosphere.
Helps people to be more independent and have social interaction. The flats are very nice and sp..." Show more
"Great facilities and a friendly community atmosphere.
Helps people to be more independent and have social interaction. The flats are very nice and spacious, with a great responsive repairs service." Show less
Made by a staff member in 2019
Helps people to be more independent and have social interaction. The flats are very nice and sp..." Show more
"Great facilities and a friendly community atmosphere.
Helps people to be more independent and have social interaction. The flats are very nice and spacious, with a great responsive repairs service." Show less
Made by a staff member in 2019
"All the residents and staff are really friendly, everyone says "good morning" or "hello" and there is very much a family feel to the whole building. ..." Show more
"All the residents and staff are really friendly, everyone says "good morning" or "hello" and there is very much a family feel to the whole building. The facilities/ events are amazing and all areas of the Village are kept immaculate. " Show less
Made by a staff member in 2019
"All the residents and staff are really friendly, everyone says "good morning" or "hello" and there is very much a family feel to the whole building. The facilities/ events are amazing and all areas of the Village are kept immaculate. " Show less
Made by a staff member in 2019
"Lovely atmosphere and extremely helpful & friendly staff"
Made by a in 2019
Made by a in 2019
"Because my super grannyma lives here and it is super that she is independent yet supported ??????"
Made by a visitor in 2019
Made by a visitor in 2019
"Safe secure environment, with support for the future if needed"
Made by a resident in 2019
Made by a resident in 2019
"The staff are so kind and helpful and make the residents feel safe, they also allow them to have their independents and freedom. "
Made by a volunteer in 2019
Made by a volunteer in 2019
"I visited with the Salvation Army Band at Christmas and was extremely impressed by the friendliness we received from all."
Made by a visitor in 2019
Made by a visitor in 2019
"Staff are welcoming and go that extra mile to help where needed events planned are welcomed and well supported by the residents "
Made by a visitor in 2019
Made by a visitor in 2019
"Welcoming and inviting place to visit. All staff are friendly and very helpful"
Made by a visitor in 2019
Made by a visitor in 2019
"It’s a fantastic place to work!
"
Made by a staff member in 2019
Made by a staff member in 2019
"W E Connor - great staff, always caring and helpful. Lovely people."
Made by a resident in 2019
Made by a resident in 2019
"I love living here and I don't want to leave."
Made by a resident in 2019
Made by a resident in 2019
"the staff are very helpful and kind. Everywhere is clean and fresh smelling (not like some). The cafe does wonderful meals that are not expensive and ..." Show more
"the staff are very helpful and kind. Everywhere is clean and fresh smelling (not like some). The cafe does wonderful meals that are not expensive and the common areas are comfortable to sit with friends and family." Show less
Made by a resident in 2019
"the staff are very helpful and kind. Everywhere is clean and fresh smelling (not like some). The cafe does wonderful meals that are not expensive and the common areas are comfortable to sit with friends and family." Show less
Made by a resident in 2019
"Ideal retirement living, excellent activities, and amazing staff; so kind and considerate. I thank Staffordshire Housing for providing me with such ex..." Show more
"Ideal retirement living, excellent activities, and amazing staff; so kind and considerate. I thank Staffordshire Housing for providing me with such excellent living conditions in my final years." Show less
Made by a resident in 2019
"Ideal retirement living, excellent activities, and amazing staff; so kind and considerate. I thank Staffordshire Housing for providing me with such excellent living conditions in my final years." Show less
Made by a resident in 2019
"My father loves living in this community supported housing development. A great asset "
Made by a visitor in 2019
Made by a visitor in 2019
"Great atmosphere. Friendly and caring staff. Fun activities take place all the time. You have access to so many brilliant services e.g. wellbeing roo..." Show more
"Great atmosphere. Friendly and caring staff. Fun activities take place all the time. You have access to so many brilliant services e.g. wellbeing room, restaurant, gym. The residents seem to have so much fun." Show less
Made by a staff member in 2019
"Great atmosphere. Friendly and caring staff. Fun activities take place all the time. You have access to so many brilliant services e.g. wellbeing room, restaurant, gym. The residents seem to have so much fun." Show less
Made by a staff member in 2019
"We fit carpets into residents homes within west end village. The staff there can always be relied on to help us gain access and parking."
Made by a visitor in 2019
Made by a visitor in 2019
"Very helpful staff. Always spotlessly clean communal areas."
Made by a visitor in 2019
Made by a visitor in 2019
"Great community for the residents to live in. Brings people closer together when they maybe feeling lonely. The village is like a hotel with amenity's..." Show more
"Great community for the residents to live in. Brings people closer together when they maybe feeling lonely. The village is like a hotel with amenity's on site. " Show less
Made by a staff member in 2019
"Great community for the residents to live in. Brings people closer together when they maybe feeling lonely. The village is like a hotel with amenity's on site. " Show less
Made by a staff member in 2019
"My mum has found her apartment comfortable and everyone is so friendly we don’t have to worry about her as there is always a member of staff willing..." Show more
"My mum has found her apartment comfortable and everyone is so friendly we don’t have to worry about her as there is always a member of staff willing to help if needed. The whole place is very clean and welcoming." Show less
Made by a visitor in 2019
"My mum has found her apartment comfortable and everyone is so friendly we don’t have to worry about her as there is always a member of staff willing to help if needed. The whole place is very clean and welcoming." Show less
Made by a visitor in 2019
"It has a wonderful atmosphere; a hive of activity with residents, families, staff and the surrounding community coming together for the good of each o..." Show more
"It has a wonderful atmosphere; a hive of activity with residents, families, staff and the surrounding community coming together for the good of each other. " Show less
Made by a staff member in 2019
"It has a wonderful atmosphere; a hive of activity with residents, families, staff and the surrounding community coming together for the good of each other. " Show less
Made by a staff member in 2019
"They look out for my mum who is a resident and they are friendly and helpful. There is always something going on for her to join in."
Made by a visitor in 2019
Made by a visitor in 2019
"Friendly, warm and happy environment.
Variety of activities provided and a real community spirit.
It's good to go and mingle with the residents when o..." Show more
"Friendly, warm and happy environment.
Variety of activities provided and a real community spirit.
It's good to go and mingle with the residents when on lunch and to brighten each other's days with funny little stories.
A pleasure to work next door and be able to use the facilities." Show less
Made by a in 2019
Variety of activities provided and a real community spirit.
It's good to go and mingle with the residents when o..." Show more
"Friendly, warm and happy environment.
Variety of activities provided and a real community spirit.
It's good to go and mingle with the residents when on lunch and to brighten each other's days with funny little stories.
A pleasure to work next door and be able to use the facilities." Show less
Made by a in 2019
"Well kept, and well run, looks great from the outside, always see happy residents going in and out"
Made by a staff member in 2019
Made by a staff member in 2019
"I visit the hairdresser which is within the complex, the staff, maintenance and welcome I always find to be too notch. I have been very satisfied over..." Show more
"I visit the hairdresser which is within the complex, the staff, maintenance and welcome I always find to be too notch. I have been very satisfied over the past 8 years. And will continue visiting the wonderful West End Village." Show less
Made by a visitor in 2019
"I visit the hairdresser which is within the complex, the staff, maintenance and welcome I always find to be too notch. I have been very satisfied over the past 8 years. And will continue visiting the wonderful West End Village." Show less
Made by a visitor in 2019
"Welcoming, with good open space. It's a place where people do not need to feel isolated and can easily make friends or keep themselves to themselves. ..." Show more
"Welcoming, with good open space. It's a place where people do not need to feel isolated and can easily make friends or keep themselves to themselves. There is a fabulous care package available to those who need it" Show less
Made by a staff member in 2019
"Welcoming, with good open space. It's a place where people do not need to feel isolated and can easily make friends or keep themselves to themselves. There is a fabulous care package available to those who need it" Show less
Made by a staff member in 2019
"The village has a really friendly feel, the residents chat laugh and join in lots of activities, tai chi, singing, hobbyhorse racing just to name a fe..." Show more
"The village has a really friendly feel, the residents chat laugh and join in lots of activities, tai chi, singing, hobbyhorse racing just to name a few. The residents look forward to a visit from the local nursery school when the children to do activities. So much to do" Show less
Made by a staff member in 2019
"The village has a really friendly feel, the residents chat laugh and join in lots of activities, tai chi, singing, hobbyhorse racing just to name a few. The residents look forward to a visit from the local nursery school when the children to do activities. So much to do" Show less
Made by a staff member in 2019
"Its an amazing empowering environment where residents thrive :-)"
Made by a staff member in 2019
Made by a staff member in 2019
"Amazing residents, amazing staff, the help support and camaradary is brilliant."
Made by a staff member in 2019
Made by a staff member in 2019
"Nice people, nice staff, lovely surroundings. Safe place to live for my elderly mother with plenty of good friends and lots to keep people occupied"
Made by a visitor in 2019
Made by a visitor in 2019
"it is friendly and welcoming , nice and bright when you come in and always seems to be something going on "
Made by a visitor in 2019
Made by a visitor in 2019
"Its a positive friendly place, that lets residents remain independant. It prevents loneliness there are lots of activities. "
Made by a visitor in 2019
Made by a visitor in 2019
"It's incredibly evident that the staff genuinely care about what they do and I feel that this reflects massively in the happiness of residents."
Made by a staff member in 2019
Made by a staff member in 2019
"It is such a warm and inviting place with so much going on.
The staff are fantastic and always make sure there's someone nearby whenever I visit."
Made by a visitor in 2019
Made by a visitor in 2019
"Spacious village area, good cafeteria. Residents seem happy there and this must be the case as I believe there is a long waiting list for accommodatio..." Show more
"Spacious village area, good cafeteria. Residents seem happy there and this must be the case as I believe there is a long waiting list for accommodation here!" Show less
Made by a visitor in 2019
"Spacious village area, good cafeteria. Residents seem happy there and this must be the case as I believe there is a long waiting list for accommodation here!" Show less
Made by a visitor in 2019
"Friendly and lively at the same time."
Made by a volunteer in 2019
Made by a volunteer in 2019
"Feel like it’s a hotel! Lovely building, atmosphere and plenty of activities and entertainment . I’m going to get my name down now for when I reti..." Show more
"Feel like it’s a hotel! Lovely building, atmosphere and plenty of activities and entertainment . I’m going to get my name down now for when I retire!" Show less
Made by a visitor in 2019
"Feel like it’s a hotel! Lovely building, atmosphere and plenty of activities and entertainment . I’m going to get my name down now for when I retire!" Show less
Made by a visitor in 2019
"Lovely place to live all the staff and the people that live there are so friendly, they have good entertainment and a lot of activities."
Made by a visitor in 2019
Made by a visitor in 2019
"Fun & lively hub for residents & local community. Friendly, safe, secure, modern, clean complex where everyone is made welcome. Residents are empowere..." Show more
"Fun & lively hub for residents & local community. Friendly, safe, secure, modern, clean complex where everyone is made welcome. Residents are empowered to entertain themselves & encouraged to participate & come forward with new ideas. Local charities are supported well & there are projects with all age groups" Show less
Made by a visitor in 2019
"Fun & lively hub for residents & local community. Friendly, safe, secure, modern, clean complex where everyone is made welcome. Residents are empowered to entertain themselves & encouraged to participate & come forward with new ideas. Local charities are supported well & there are projects with all age groups" Show less
Made by a visitor in 2019
"It's a very welcoming place, the staff and residents are friendly and even when there are no activities on there is a buzz about the place and general..." Show more
"It's a very welcoming place, the staff and residents are friendly and even when there are no activities on there is a buzz about the place and generally there are people mixing in the community areas. The food is good and I feel comfortable going there for lunch. " Show less
Made by a visitor in 2019
"It's a very welcoming place, the staff and residents are friendly and even when there are no activities on there is a buzz about the place and generally there are people mixing in the community areas. The food is good and I feel comfortable going there for lunch. " Show less
Made by a visitor in 2019
"It gives us comfort to know that mum is safe and happy in a comfortable, modern yet homely setting. I've found mum laughing with the carers many a tim..." Show more
"It gives us comfort to know that mum is safe and happy in a comfortable, modern yet homely setting. I've found mum laughing with the carers many a time, they seem more like friends to her. The activities are inclusive and fun, i'd recommend it to anyone." Show less
Made by a visitor in 2019
"It gives us comfort to know that mum is safe and happy in a comfortable, modern yet homely setting. I've found mum laughing with the carers many a time, they seem more like friends to her. The activities are inclusive and fun, i'd recommend it to anyone." Show less
Made by a visitor in 2019
"I go to the gym there,a exercise class,Tai chi class.I also go to the podiatrist there.I meet up with friends there for a cuppa & a chat,so the villag..." Show more
"I go to the gym there,a exercise class,Tai chi class.I also go to the podiatrist there.I meet up with friends there for a cuppa & a chat,so the village gets me out & meeting people." Show less
Made by a visitor in 2019
"I go to the gym there,a exercise class,Tai chi class.I also go to the podiatrist there.I meet up with friends there for a cuppa & a chat,so the village gets me out & meeting people." Show less
Made by a visitor in 2019
"All staff are very helpful,a wide range of activities,i can be included in the activities even though i dont live at west end village"
Made by a visitor in 2019
Made by a visitor in 2019
"Facilities, staff, everything."
Made by a visitor in 2019
Made by a visitor in 2019
"very friendly & helpful staff; always a smile when you see them."
Made by a visitor in 2019
Made by a visitor in 2019
"West End Village is brilliant , fabulous, first class"
Made by a visitor in 2019
Made by a visitor in 2019
"Secure living, with carers if required. A warm and welcoming environment to both residents and visitors.
There are various activities available both ..." Show more
"Secure living, with carers if required. A warm and welcoming environment to both residents and visitors.
There are various activities available both during the day or evenings, should you wish to join in. Alternatively you may wish to stay in your own apartment which are well proportioned and easily maintained." Show less
Made by a resident in 2019
There are various activities available both ..." Show more
"Secure living, with carers if required. A warm and welcoming environment to both residents and visitors.
There are various activities available both during the day or evenings, should you wish to join in. Alternatively you may wish to stay in your own apartment which are well proportioned and easily maintained." Show less
Made by a resident in 2019
"Friendly professional place that goes the extra mile"
Made by a staff member in 2019
Made by a staff member in 2019
"What a great place it is. I teach line dancing here on Friday mornings. Around 20 people, both residents and external visitors attend and stay afterw..." Show more
"What a great place it is. I teach line dancing here on Friday mornings. Around 20 people, both residents and external visitors attend and stay afterwards to have a drink and socialize. The staff are all very friendly. Well done! " Show less
Made by a in 2019
"What a great place it is. I teach line dancing here on Friday mornings. Around 20 people, both residents and external visitors attend and stay afterwards to have a drink and socialize. The staff are all very friendly. Well done! " Show less
Made by a in 2019
"Friendly atmosphere, hard working staff and care team"
Made by a staff member in 2019
Made by a staff member in 2019
"As a musician I have visited/entertained at so many different types of residential homes over the years. The welcome I receive at West End Village fro..." Show more
"As a musician I have visited/entertained at so many different types of residential homes over the years. The welcome I receive at West End Village from the enthusiastic residents is a tribute to everyone involved. Morale is high. " Show less
Made by a visitor in 2019
"As a musician I have visited/entertained at so many different types of residential homes over the years. The welcome I receive at West End Village from the enthusiastic residents is a tribute to everyone involved. Morale is high. " Show less
Made by a visitor in 2019
"The residents and staff are so warm and friendly. It is a lovely place to live. Nothing is too much for them"
Made by a resident in 2019
Made by a resident in 2019
"Mum has been a resident since March 2018. Since she moved in her quality of life has improved & we have piece of mind knowing that she is safe & looke..." Show more
"Mum has been a resident since March 2018. Since she moved in her quality of life has improved & we have piece of mind knowing that she is safe & looked after.
We enjoy the activities & entertainment with her,but know that she would be fine on her own.
" Show less
Made by a visitor in 2019
"Mum has been a resident since March 2018. Since she moved in her quality of life has improved & we have piece of mind knowing that she is safe & looked after.
We enjoy the activities & entertainment with her,but know that she would be fine on her own.
" Show less
Made by a visitor in 2019
"What a great place ran by highly professional, caring staff team with a welcoming environment. Residents are all polite and I enjoy visiting this sche..." Show more
"What a great place ran by highly professional, caring staff team with a welcoming environment. Residents are all polite and I enjoy visiting this scheme on a weekly basis." Show less
Made by a visitor in 2019
"What a great place ran by highly professional, caring staff team with a welcoming environment. Residents are all polite and I enjoy visiting this scheme on a weekly basis." Show less
Made by a visitor in 2019
"I visit the Village to join in with the free groups & classes. I do singing, tai chi, poetry & like the nursery & school visits. I get my nails done &..." Show more
"I visit the Village to join in with the free groups & classes. I do singing, tai chi, poetry & like the nursery & school visits. I get my nails done & love the Fayres & fruit & veg stall & pop up shops. It's a lifeline for lonely " Show less
Made by a visitor in 2019
"I visit the Village to join in with the free groups & classes. I do singing, tai chi, poetry & like the nursery & school visits. I get my nails done & love the Fayres & fruit & veg stall & pop up shops. It's a lifeline for lonely " Show less
Made by a visitor in 2019
"i live on my own and i like the fact that i no that i always hace staff available anytime to give me care ans support when i ask for help but i can sh..." Show more
"i live on my own and i like the fact that i no that i always hace staff available anytime to give me care ans support when i ask for help but i can shut myself away and look. after myself.i have lived here for 4 years and it great" Show less
Made by a resident in 2019
"i live on my own and i like the fact that i no that i always hace staff available anytime to give me care ans support when i ask for help but i can shut myself away and look. after myself.i have lived here for 4 years and it great" Show less
Made by a resident in 2019
"My partner lives there and enjoys all the activities and bar and restaurant and hairdresser. Entertainment is first-class "
Made by a visitor in 2019
Made by a visitor in 2019
"I'm a GP who regularly visits patients at West End Village. If I needed sheltered accommodation myself I would love to live here! The dining area/soci..." Show more
"I'm a GP who regularly visits patients at West End Village. If I needed sheltered accommodation myself I would love to live here! The dining area/social schedule is really good at keeping people socialising and enjoying themselves." Show less
Made by a visitor in 2019
"I'm a GP who regularly visits patients at West End Village. If I needed sheltered accommodation myself I would love to live here! The dining area/social schedule is really good at keeping people socialising and enjoying themselves." Show less
Made by a visitor in 2019
"Safe, comfortable, caring, lively, friendly Village at the centre of the Community. Very busy with diverse range of activities & fully inclusive.
Grea..." Show more
"Safe, comfortable, caring, lively, friendly Village at the centre of the Community. Very busy with diverse range of activities & fully inclusive.
Great food outlets, gym, meeting places & indoor & outdoor facilities, there's always something going on.
Quality landlord & excellent committed staff. I am very proud to work here
" Show less
Made by a staff member in 2019
Grea..." Show more
"Safe, comfortable, caring, lively, friendly Village at the centre of the Community. Very busy with diverse range of activities & fully inclusive.
Great food outlets, gym, meeting places & indoor & outdoor facilities, there's always something going on.
Quality landlord & excellent committed staff. I am very proud to work here
" Show less
Made by a staff member in 2019
"West end Village provides a safe, warm and welcoming place for residents, their families and visitors and for the community who are welcome to have a ..." Show more
"West end Village provides a safe, warm and welcoming place for residents, their families and visitors and for the community who are welcome to have a cuppa or a meal. There's always lots going on, showing it as a vibrant and happy place to live, work and visit." Show less
Made by a staff member in 2019
"West end Village provides a safe, warm and welcoming place for residents, their families and visitors and for the community who are welcome to have a cuppa or a meal. There's always lots going on, showing it as a vibrant and happy place to live, work and visit." Show less
Made by a staff member in 2019
"West End Village creates the perfect balance for residents with excellent entertainment, food, support, refreshments. They also welcome the local comm..." Show more
"West End Village creates the perfect balance for residents with excellent entertainment, food, support, refreshments. They also welcome the local community in to use communal facilities and activities, and encourage staff to socialise with residents frequently." Show less
Made by a staff member in 2019
"West End Village creates the perfect balance for residents with excellent entertainment, food, support, refreshments. They also welcome the local community in to use communal facilities and activities, and encourage staff to socialise with residents frequently." Show less
Made by a staff member in 2019
"We visit West End Village regularly as a school. It is a warm friendly residential village. All of the staff always welcome us every time we visit and..." Show more
"We visit West End Village regularly as a school. It is a warm friendly residential village. All of the staff always welcome us every time we visit and the residents enjoy engaging with our students . " Show less
Made by a visitor in 2019
"We visit West End Village regularly as a school. It is a warm friendly residential village. All of the staff always welcome us every time we visit and the residents enjoy engaging with our students . " Show less
Made by a visitor in 2019
"A warm and friendly environment. Impeccably clean and lovely outside areas"
Made by a visitor in 2019
Made by a visitor in 2019
"West End Village is a lovely place to live, staffed by people who really care."
Made by a visitor in 2019
Made by a visitor in 2019
"Friendly reception and staff always made welcome putting others first. I represent residents with later life planning and wills etc and they all speak..." Show more
"Friendly reception and staff always made welcome putting others first. I represent residents with later life planning and wills etc and they all speak highly about the village and the staff." Show less
Made by a visitor in 2019
"Friendly reception and staff always made welcome putting others first. I represent residents with later life planning and wills etc and they all speak highly about the village and the staff." Show less
Made by a visitor in 2019
"The environment is safe. Everyone is friendly and helpful. Care and support are determined by the residents’ needs. The building and facilities ar..." Show more
"The environment is safe. Everyone is friendly and helpful. Care and support are determined by the residents’ needs. The building and facilities are spotless and maintained to the highest standard. My 93 year-old mum, resident since the first week, is still really happy there. " Show less
Made by a visitor in 2019
"The environment is safe. Everyone is friendly and helpful. Care and support are determined by the residents’ needs. The building and facilities are spotless and maintained to the highest standard. My 93 year-old mum, resident since the first week, is still really happy there. " Show less
Made by a visitor in 2019
"Safety,nice community, plenty going on you can just join in the bits that you want. Staff are friendly and helpful. "
Made by a resident in 2019
Made by a resident in 2019
"Always clean and welcoming, staff very friendly and my elderly aunt happy and safe there. "
Made by a visitor in 2019
Made by a visitor in 2019
"I like West End Village because the residents are always very happy and comfortable when I work there. The managers and staff strive to very inclusive..." Show more
"I like West End Village because the residents are always very happy and comfortable when I work there. The managers and staff strive to very inclusive and supportive towards residents, staff and visitors alike. The scheme works hard to provide the residents with meaningful activities. A pleasure to work there!" Show less
Made by a staff member in 2019
"I like West End Village because the residents are always very happy and comfortable when I work there. The managers and staff strive to very inclusive and supportive towards residents, staff and visitors alike. The scheme works hard to provide the residents with meaningful activities. A pleasure to work there!" Show less
Made by a staff member in 2019
"Always something going on in the communal areas. Lively and vibrant with the residents taking part in the numerous activities organised by the staff w..." Show more
"Always something going on in the communal areas. Lively and vibrant with the residents taking part in the numerous activities organised by the staff who seem to be always particpating and interacting with the residents. A really great place to live. Pete the Bookman." Show less
Made by a visitor in 2019
"Always something going on in the communal areas. Lively and vibrant with the residents taking part in the numerous activities organised by the staff who seem to be always particpating and interacting with the residents. A really great place to live. Pete the Bookman." Show less
Made by a visitor in 2019
"It is a safe friendly place to live. There are activities to take in. A hot meal each lunchtime. A great coffee shop to have a chat in.
There is a of..." Show more
"It is a safe friendly place to live. There are activities to take in. A hot meal each lunchtime. A great coffee shop to have a chat in.
There is a office if I need help with anything. A friendly place to live" Show less
Made by a resident in 2019
There is a of..." Show more
"It is a safe friendly place to live. There are activities to take in. A hot meal each lunchtime. A great coffee shop to have a chat in.
There is a office if I need help with anything. A friendly place to live" Show less
Made by a resident in 2019
"It is run extremely well always a warm welcome. The residents all look happy and the care and dedication the staff give is marvellous nothing is too m..." Show more
"It is run extremely well always a warm welcome. The residents all look happy and the care and dedication the staff give is marvellous nothing is too much trouble.So congratulations to all the staff who make the residents lives so enjoyable" Show less
Made by a visitor in 2019
"It is run extremely well always a warm welcome. The residents all look happy and the care and dedication the staff give is marvellous nothing is too much trouble.So congratulations to all the staff who make the residents lives so enjoyable" Show less
Made by a visitor in 2019
"My mother is a resident and so was my nana it's a great friendly place to live "
Made by a visitor in 2019
Made by a visitor in 2019
"My auntie and uncle love it here"
Made by a visitor in 2019
Made by a visitor in 2019
"I have been here since 2011. My husband passed away in 2010. Since being her the help with several health problems has been tremendous - an understate..." Show more
"I have been here since 2011. My husband passed away in 2010. Since being her the help with several health problems has been tremendous - an understatement. I think this is the best of all these complexes. My son knows I am safe and well looked after. The staff and carers are wonderful, helpful ad considerate." Show less
Made by a resident in 2019
"I have been here since 2011. My husband passed away in 2010. Since being her the help with several health problems has been tremendous - an understatement. I think this is the best of all these complexes. My son knows I am safe and well looked after. The staff and carers are wonderful, helpful ad considerate." Show less
Made by a resident in 2019
"it put all things on for the residents also frendly to the visiters . my visit was the Salvation army band to play christams favour ites
"
Made by a visitor in 2019
Made by a visitor in 2019
"The staff there are amazing. My Grandma was a resident there during the last 2 years of her life(she passed away 6 months ago). The staff were incredi..." Show more
"The staff there are amazing. My Grandma was a resident there during the last 2 years of her life(she passed away 6 months ago). The staff were incredible and really looked after her. They were always so cheerful as well." Show less
Made by a visitor in 2019
"The staff there are amazing. My Grandma was a resident there during the last 2 years of her life(she passed away 6 months ago). The staff were incredible and really looked after her. They were always so cheerful as well." Show less
Made by a visitor in 2019
"It’s a fantastic example of extra care at it best and community integration. A catalogue of entertainment, information ad awareness classes, groups ..." Show more
"It’s a fantastic example of extra care at it best and community integration. A catalogue of entertainment, information ad awareness classes, groups and food and events for residents and visitors weekly and knowledgeable skilled staff at hand maximising the independence of our older community." Show less
Made by a visitor in 2019
"It’s a fantastic example of extra care at it best and community integration. A catalogue of entertainment, information ad awareness classes, groups and food and events for residents and visitors weekly and knowledgeable skilled staff at hand maximising the independence of our older community." Show less
Made by a visitor in 2019
"Friendly, welcomes all. My mum lives here and she feels safe. Great activities."
Made by a visitor in 2019
Made by a visitor in 2019
"Safe friendly environment to live in best more I ever made. Lots of interactive things to do lovely staff "
Made by a resident in 2019
Made by a resident in 2019
"My mom is at the villiage she as vascular dementia the staff and residents are amazing helping her and make sure she is safe and the care team are ama..." Show more
"My mom is at the villiage she as vascular dementia the staff and residents are amazing helping her and make sure she is safe and the care team are amazing " Show less
Made by a visitor in 2019
"My mom is at the villiage she as vascular dementia the staff and residents are amazing helping her and make sure she is safe and the care team are amazing " Show less
Made by a visitor in 2019
"My dads just moved in and wow it’s amazing. It’s got the feel of a luxury hotel. Everyone is so happy and helpful. Dad loves it. Can’t recommend..." Show more
"My dads just moved in and wow it’s amazing. It’s got the feel of a luxury hotel. Everyone is so happy and helpful. Dad loves it. Can’t recommend it highly enough " Show less
Made by a visitor in 2019
"My dads just moved in and wow it’s amazing. It’s got the feel of a luxury hotel. Everyone is so happy and helpful. Dad loves it. Can’t recommend it highly enough " Show less
Made by a visitor in 2019
"I believe that West End Village is way ahead of the times with the support they provide to enable people to live independently, while still being able..." Show more
"I believe that West End Village is way ahead of the times with the support they provide to enable people to live independently, while still being able to be happy and safe." Show less
Made by a volunteer in 2019
"I believe that West End Village is way ahead of the times with the support they provide to enable people to live independently, while still being able to be happy and safe." Show less
Made by a volunteer in 2019
"It has given my Mum her life & independance back. Armchair exercise, Singing for lung health, Bingo, Read & Connect, Whist, Memory Lane, Line dancing,..." Show more
"It has given my Mum her life & independance back. Armchair exercise, Singing for lung health, Bingo, Read & Connect, Whist, Memory Lane, Line dancing, Table tennis, Beautician, Chiropodist, Faith In The Village, Hairdresser,Drumming, family fun events, Gardening, Whist, Pop up shops, charity fund raising. Great staff food, building,friends & Community." Show less
Made by a visitor in 2017
"It has given my Mum her life & independance back. Armchair exercise, Singing for lung health, Bingo, Read & Connect, Whist, Memory Lane, Line dancing, Table tennis, Beautician, Chiropodist, Faith In The Village, Hairdresser,Drumming, family fun events, Gardening, Whist, Pop up shops, charity fund raising. Great staff food, building,friends & Community." Show less
Made by a visitor in 2017
"Good carers. Lovely shows & enjoy going on trips. Love the flat."
Made by a resident in 2017
Made by a resident in 2017
"I like the carers, they take me shopping & to the pub. Love my flat & bedroom."
Made by a resident in 2017
Made by a resident in 2017
"Very secure. There is an alarm pull cord if I need it. Good food. Nice flat & good staff."
Made by a resident in 2017
Made by a resident in 2017
"Carers very good to me. Like living here; have been here for 6 years. Lovely apartment & staff."
Made by a resident in 2017
Made by a resident in 2017
"Lovely comfy flat! Have a care package. Lots of trips & entertainment."
Made by a resident in 2017
Made by a resident in 2017
"Initially moved in with husband who had dementia. He was well looked after. Since I lost him, I've settled well and made a lot of friends. Life is goo..." Show more
"Initially moved in with husband who had dementia. He was well looked after. Since I lost him, I've settled well and made a lot of friends. Life is good." Show less
Made by a resident in 2017
"Initially moved in with husband who had dementia. He was well looked after. Since I lost him, I've settled well and made a lot of friends. Life is good." Show less
Made by a resident in 2017
"Nice place to visit. Good coffee bar. Good activities."
Made by a resident in 2017
Made by a resident in 2017
"Congratulation to Stoke-on-Trent and the staff of West End Village for providing the best possible environment for the elderly. I feel privileged to b..." Show more
"Congratulation to Stoke-on-Trent and the staff of West End Village for providing the best possible environment for the elderly. I feel privileged to be able to live here; it is perfect in every aspect." Show less
Made by a resident in 2017
"Congratulation to Stoke-on-Trent and the staff of West End Village for providing the best possible environment for the elderly. I feel privileged to be able to live here; it is perfect in every aspect." Show less
Made by a resident in 2017
"I am a visitor from the City Council and have observed many residents commenting on how good it is to live here, and how supported and secure they fee..." Show more
"I am a visitor from the City Council and have observed many residents commenting on how good it is to live here, and how supported and secure they feel." Show less
Made by a visitor in 2017
"I am a visitor from the City Council and have observed many residents commenting on how good it is to live here, and how supported and secure they feel." Show less
Made by a visitor in 2017
"I fell safe & happy. Staff are helpful and friendly. I've made a lot of friends."
Made by a resident in 2017
Made by a resident in 2017
"Great quality of life, lovely flat in lovely gardens. Lived up to expectations."
Made by a resident in 2017
Made by a resident in 2017
"Everyone looks after me. Can't fault anyone. If it's possible they'll do it for me. Like having people around me."
Made by a resident in 2017
Made by a resident in 2017
"Intelligent & pleasant staff who tolerate me well and treat me as an individual."
Made by a resident in 2017
Made by a resident in 2017
"Fantastic place, friendly atmosphere and a real holiday feel."
Made by a resident in 2017
Made by a resident in 2017
"Company and safety. Good amenities. It is just a lovely place to live. There is always somebody to talk about your problems with."
Made by a resident in 2017
Made by a resident in 2017
"My husband & I like living in the village because staff are very friendly and helpful. Residents that we have made new friends with; very friendly atm..." Show more
"My husband & I like living in the village because staff are very friendly and helpful. Residents that we have made new friends with; very friendly atmosphere." Show less
Made by a resident in 2017
"My husband & I like living in the village because staff are very friendly and helpful. Residents that we have made new friends with; very friendly atmosphere." Show less
Made by a resident in 2017
"More friends here than anywhere. Nice flat, love knitting & entertainment."
Made by a resident in 2017
Made by a resident in 2017
"Love living here, cosy place. We really enjoy our life here. Beautiful people, all there for one another."
Made by a resident in 2017
Made by a resident in 2017
"Couldn't think of a better place to live."
Made by a resident in 2017
Made by a resident in 2017
"Safety; I feel secure here. There's plenty of entertainment, lots to do, library, knitting, craft work, film night, quiz night, play you cards right n..." Show more
"Safety; I feel secure here. There's plenty of entertainment, lots to do, library, knitting, craft work, film night, quiz night, play you cards right night, Saturday night entertainment, coffee shop, restaurant and much more." Show less
Made by a resident in 2017
"Safety; I feel secure here. There's plenty of entertainment, lots to do, library, knitting, craft work, film night, quiz night, play you cards right night, Saturday night entertainment, coffee shop, restaurant and much more." Show less
Made by a resident in 2017
"Security, nice flat, care plan, excellent brilliant restaurant, bar & staff. All staff excellent."
Made by a resident in 2017
Made by a resident in 2017
"Trust all staff. When we have things going wrong, they are sorted quickly. Love living here."
Made by a resident in 2017
Made by a resident in 2017
"Ideal for people with health problems, with good care workers and staff in the office."
Made by a resident in 2017
Made by a resident in 2017
"Great company, safety & security, entertainment & activities. Lovely apartment. Always something going on."
Made by a resident in 2017
Made by a resident in 2017
"Good company, lots of activities."
Made by a resident in 2017
Made by a resident in 2017
"Nice food, lovely carers. I love my flat - everyone talks to me. Lots of shows & trips, great support."
Made by a resident in 2017
Made by a resident in 2017
"Very comfortable, people are pleasant. Love the entertainment & join in activities. Very safe & secure. Food bill."
Made by a resident in 2017
Made by a resident in 2017
"Like entertainment and company."
Made by a resident in 2017
Made by a resident in 2017
"Good people. Excellent facilities. Comfortable & secure."
Made by a resident in 2017
Made by a resident in 2017
"Just fantastic! If you can't live here, you acn't live anywhere. Staff help with everything we need."
Made by a resident in 2017
Made by a resident in 2017
"I can be independent but still get help if I require it. Plenty of activities for me & others to attend."
Made by a resident in 2017
Made by a resident in 2017
"I like living here, safe, plenty of friends. Come down or stay in room. I like to come down and join in what's going on."
Made by a resident in 2017
Made by a resident in 2017
"Very comfortable, easier to live here than alone in the bungalow. No longer depressed."
Made by a resident in 2017
Made by a resident in 2017
"Love living here. I've got privacy, assistance if needed & entertainment & trips."
Made by a resident in 2017
Made by a resident in 2017
"Warm, comfortable. I like the staff."
Made by a resident in 2017
Made by a resident in 2017
"Friendly, like the carers. Other staff not bad either - people listen and help. Good laugh - lifts spirit."
Made by a resident in 2017
Made by a resident in 2017
"Good size apartment, excellent on site facilities, friendly staff. Stress free makes for a happy and fulfilling later life experience, (and my pet dog..." Show more
"Good size apartment, excellent on site facilities, friendly staff. Stress free makes for a happy and fulfilling later life experience, (and my pet dog adores it here)." Show less
Made by a resident in 2017
"Good size apartment, excellent on site facilities, friendly staff. Stress free makes for a happy and fulfilling later life experience, (and my pet dog adores it here)." Show less
Made by a resident in 2017
"Friendship"
Made by a resident in 2017
Made by a resident in 2017
"I came here because of ill health & I have had a lot of help, and I still have it in every way. All the staff including managers Jan & Geraldine, and ..." Show more
"I came here because of ill health & I have had a lot of help, and I still have it in every way. All the staff including managers Jan & Geraldine, and carers are all very good & helpful. The social side is excellent. I am very safe & everyone help everyone. I have been here 6 years & it is really great." Show less
Made by a resident in 2017
"I came here because of ill health & I have had a lot of help, and I still have it in every way. All the staff including managers Jan & Geraldine, and carers are all very good & helpful. The social side is excellent. I am very safe & everyone help everyone. I have been here 6 years & it is really great." Show less
Made by a resident in 2017
"So contented here, and feel this is where I should be. There is everything I need. People are nice & always lots going on. I always feel safe & happy...." Show more
"So contented here, and feel this is where I should be. There is everything I need. People are nice & always lots going on. I always feel safe & happy. Always folks to help me." Show less
Made by a resident in 2017
"So contented here, and feel this is where I should be. There is everything I need. People are nice & always lots going on. I always feel safe & happy. Always folks to help me." Show less
Made by a resident in 2017
"People very pleasant , everywhere beautifully clean, family is close by & lots of family events. Carers very good & all staff pleasant & helpful."
Made by a resident in 2017
Made by a resident in 2017
"Because of the mix of people and the companionship."
Made by a resident in 2017
Made by a resident in 2017
"Never lonely when you live on your own."
Made by a resident in 2017
Made by a resident in 2017
"Excellent company. I've got a far better life since I moved in. Great staff, facilities, entertainment - Something for everyone."
Made by a resident in 2017
Made by a resident in 2017
"Security, many more friends. Everything to hand, i.e. kitchen, coffee bar, etc."
Made by a resident in 2017
Made by a resident in 2017
"Lovely place to work. Everyone gets on well and the village is always clean and tidy."
Made by a staff member in 2017
Made by a staff member in 2017
"Everyone is very friendly. Good entertainment. Everywhere is kept clean. "
Made by a staff member in 2017
Made by a staff member in 2017
"Westend is a very welcoming, warm place. I enjoy working here as a cleaner. Everyone gets on with each other and is a very friendly atmosphere. It is ..." Show more
"Westend is a very welcoming, warm place. I enjoy working here as a cleaner. Everyone gets on with each other and is a very friendly atmosphere. It is always very clean. And also the entertainment is always very good." Show less
Made by a staff member in 2017
"Westend is a very welcoming, warm place. I enjoy working here as a cleaner. Everyone gets on with each other and is a very friendly atmosphere. It is always very clean. And also the entertainment is always very good." Show less
Made by a staff member in 2017
"Great staff and a lovely place to visit. Everyone is friendly and the place is always clean. "
Made by a visitor in 2017
Made by a visitor in 2017
"A great place to work and everywhere is always lovely and clean. A wide range of entertainment for the residents is always available. "
Made by a staff member in 2017
Made by a staff member in 2017
"A great place to work and everyone is easy to get on with. "
Made by a staff member in 2017
Made by a staff member in 2017
"Everyone at Westend Village is always very welcoming. The entertainment is excellent and the premises are always clean and tidy. The food in the resta..." Show more
"Everyone at Westend Village is always very welcoming. The entertainment is excellent and the premises are always clean and tidy. The food in the restaurant is great and the staff are very efficient." Show less
Made by a staff member in 2017
"Everyone at Westend Village is always very welcoming. The entertainment is excellent and the premises are always clean and tidy. The food in the restaurant is great and the staff are very efficient." Show less
Made by a staff member in 2017
"Very friendly residents great activities good food great staff very nice place to visit so glad my mum lives there "
Made by a visitor in 2017
Made by a visitor in 2017
"Feel very welcome as a visitor.Everywhere always clean.Food very good.Staff very good with the residents."
Made by a visitor in 2017
Made by a visitor in 2017
"I have lived here for three years. I recently lost my husband, and I have had an operation for bowel cancer followed by chemotherapy. I have support f..." Show more
"I have lived here for three years. I recently lost my husband, and I have had an operation for bowel cancer followed by chemotherapy. I have support from the excellent staff and caring residents. It is a great privilege to reside here, I truthfully could not wish for better." Show less
Made by a resident in 2017
"I have lived here for three years. I recently lost my husband, and I have had an operation for bowel cancer followed by chemotherapy. I have support from the excellent staff and caring residents. It is a great privilege to reside here, I truthfully could not wish for better." Show less
Made by a resident in 2017
"They cater for all, putting residents first."
Made by a resident in 2017
Made by a resident in 2017
"A modern building with a modern approach to retirement life, a 5 star hotel with all the mod cons, and fantastic staff to help in every aspect of life..." Show more
"A modern building with a modern approach to retirement life, a 5 star hotel with all the mod cons, and fantastic staff to help in every aspect of life, welfare,health, entertainment, and an ambience of friendship and caring." Show less
Made by a resident in 2017
"A modern building with a modern approach to retirement life, a 5 star hotel with all the mod cons, and fantastic staff to help in every aspect of life, welfare,health, entertainment, and an ambience of friendship and caring." Show less
Made by a resident in 2017
"Great atmosphere, always something going on, going to put my name down for when I retire!"
Made by a visitor in 2017
Made by a visitor in 2017
"It's a real community, the spirit is fantastic, the public are welcomed. There is always something on, whether it's entertainment, learning a new skil..." Show more
"It's a real community, the spirit is fantastic, the public are welcomed. There is always something on, whether it's entertainment, learning a new skill or information and awareness. It's a vibrant local hub and a credit to Stoke x." Show less
Made by a visitor in 2017
"It's a real community, the spirit is fantastic, the public are welcomed. There is always something on, whether it's entertainment, learning a new skill or information and awareness. It's a vibrant local hub and a credit to Stoke x." Show less
Made by a visitor in 2017
"Lovely inclusive events that involves the local community and helps tackle isolation of older people."
Made by a visitor in 2017
Made by a visitor in 2017
"I work on a casual basis delivering reminiscence sessions at WEV. I am always made very welcome and find the atmosphere relaxed and happy with residen..." Show more
"I work on a casual basis delivering reminiscence sessions at WEV. I am always made very welcome and find the atmosphere relaxed and happy with residents keen to join in with the activities I share. Well done, keep up the good work!" Show less
Made by a staff member in 2017
"I work on a casual basis delivering reminiscence sessions at WEV. I am always made very welcome and find the atmosphere relaxed and happy with residents keen to join in with the activities I share. Well done, keep up the good work!" Show less
Made by a staff member in 2017
"Welcoming, friendly atmosphere. Lots of well thought-out activities which offer a wide variety of opportunities to keep happy and well. Excellent rest..." Show more
"Welcoming, friendly atmosphere. Lots of well thought-out activities which offer a wide variety of opportunities to keep happy and well. Excellent restaurant. Feels like a real 'community'." Show less
Made by a volunteer in 2017
"Welcoming, friendly atmosphere. Lots of well thought-out activities which offer a wide variety of opportunities to keep happy and well. Excellent restaurant. Feels like a real 'community'." Show less
Made by a volunteer in 2017
"Always a lovely atmosphere. Nice food, great entertainment & my relative feels safe at all times. Always lots of events & trips that involve families ..." Show more
"Always a lovely atmosphere. Nice food, great entertainment & my relative feels safe at all times. Always lots of events & trips that involve families & friends. Lots of inter-generational activities that make the place an important part of the Community.Staff are all great & flats & building are beautiful." Show less
Made by a visitor in 2017
"Always a lovely atmosphere. Nice food, great entertainment & my relative feels safe at all times. Always lots of events & trips that involve families & friends. Lots of inter-generational activities that make the place an important part of the Community.Staff are all great & flats & building are beautiful." Show less
Made by a visitor in 2017
"Outstanding accommodation, top class facilities, excellent staff and carers, lovely & friendly environment"
Made by a visitor in 2017
Made by a visitor in 2017
"Modern, luxurious appartments, secure, safe, carers available on site, excellent support staff, numerous events, courses and entertainment, restaurant..." Show more
"Modern, luxurious appartments, secure, safe, carers available on site, excellent support staff, numerous events, courses and entertainment, restaurant, near to town with bank, GP, pharmacy, shops, library & supermarket, car parking, medical facility, communal areas, landscaped gardens, gymnasium etc" Show less
Made by a visitor in 2017
"Modern, luxurious appartments, secure, safe, carers available on site, excellent support staff, numerous events, courses and entertainment, restaurant, near to town with bank, GP, pharmacy, shops, library & supermarket, car parking, medical facility, communal areas, landscaped gardens, gymnasium etc" Show less
Made by a visitor in 2017
"Secure safe environment. People are friendly. Plenty of entertainment, lots of classes to attend. A good coffee chop for drinks & snacks. Restaurant o..." Show more
"Secure safe environment. People are friendly. Plenty of entertainment, lots of classes to attend. A good coffee chop for drinks & snacks. Restaurant ope daily, fresh veg & meat, etc. Staff pleasant, problem solving each day." Show less
Made by a resident in 2017
"Secure safe environment. People are friendly. Plenty of entertainment, lots of classes to attend. A good coffee chop for drinks & snacks. Restaurant ope daily, fresh veg & meat, etc. Staff pleasant, problem solving each day." Show less
Made by a resident in 2017
"Secure feeling with caring staff always at hand. Other residents help each other out with problems."
Made by a resident in 2017
Made by a resident in 2017
"It is a marvelous place to live. Approx 150 yards to main shopping area. Everywhere around is on the flat. West End Village staff are the very best. I..." Show more
"It is a marvelous place to live. Approx 150 yards to main shopping area. Everywhere around is on the flat. West End Village staff are the very best. I am so very proud to be living here." Show less
Made by a resident in 2017
"It is a marvelous place to live. Approx 150 yards to main shopping area. Everywhere around is on the flat. West End Village staff are the very best. I am so very proud to be living here." Show less
Made by a resident in 2017
"Because the staff look after me, and I feel safe."
Made by a resident in 2017
Made by a resident in 2017
"We both come to the village different days of the week. We like the facilities and the staff at the coffee bar and restaurant are always very helpful ..." Show more
"We both come to the village different days of the week. We like the facilities and the staff at the coffee bar and restaurant are always very helpful and happy people. The office are always there if you have any problems. We hope to be living there one day." Show less
Made by a visitor in 2017
"We both come to the village different days of the week. We like the facilities and the staff at the coffee bar and restaurant are always very helpful and happy people. The office are always there if you have any problems. We hope to be living there one day." Show less
Made by a visitor in 2017
"We like to come to the village for the different things that they have going on. We come 4 or 5 days a week. We have been on the list for an apartment..." Show more
"We like to come to the village for the different things that they have going on. We come 4 or 5 days a week. We have been on the list for an apartment for 2.5 years and hope one day to be moving in. We also have made a lot of new friends." Show less
Made by a visitor in 2017
"We like to come to the village for the different things that they have going on. We come 4 or 5 days a week. We have been on the list for an apartment for 2.5 years and hope one day to be moving in. We also have made a lot of new friends." Show less
Made by a visitor in 2017
"I enjoy living here because you never need be lonely. There is always something going on and someone to talk to. I was with my husband and we both lov..." Show more
"I enjoy living here because you never need be lonely. There is always something going on and someone to talk to. I was with my husband and we both loved it here, but sadly he passed away last month and everyone from staff, catering and residents have made my passage into widowhood easy. I could not have managed without them." Show less
Made by a resident in 2017
"I enjoy living here because you never need be lonely. There is always something going on and someone to talk to. I was with my husband and we both loved it here, but sadly he passed away last month and everyone from staff, catering and residents have made my passage into widowhood easy. I could not have managed without them." Show less
Made by a resident in 2017
"I enjoy the company and the activities."
Made by a visitor in 2017
Made by a visitor in 2017
"West End Village is a light bright & clean and a happy place to live. There is a lot of activities to get involved in. The staff are very helpful to o..." Show more
"West End Village is a light bright & clean and a happy place to live. There is a lot of activities to get involved in. The staff are very helpful to our needs. Example: the manager knocked on my door to see if I was OK because she had not seen me for a few days. I was extremely touched." Show less
Made by a resident in 2017
"West End Village is a light bright & clean and a happy place to live. There is a lot of activities to get involved in. The staff are very helpful to our needs. Example: the manager knocked on my door to see if I was OK because she had not seen me for a few days. I was extremely touched." Show less
Made by a resident in 2017
"Visiting is always a pleasure. Friendly staff and residents too!!"
Made by a visitor in 2017
Made by a visitor in 2017
"Lovely atmosphere. Very friendly. Love it."
Made by a visitor in 2017
Made by a visitor in 2017
"Because I feel very comfy here ad get on well with the residents."
Made by a visitor in 2017
Made by a visitor in 2017
"I come here for meetings. everyone is very friendly and helpful. It is a very welcoming place."
Made by a visitor in 2017
Made by a visitor in 2017
"I visit here because I come for a meeting. You are made very welcome."
Made by a visitor in 2017
Made by a visitor in 2017
"I cam to a meeting and lunch"
Made by a visitor in 2017
Made by a visitor in 2017
"Great care taken with the residents. Many activities to stimulate them."
Made by a visitor in 2017
Made by a visitor in 2017
"Great"
Made by a visitor in 2017
Made by a visitor in 2017
"Previous carer of a resident. Great social activities & varied programme."
Made by a visitor in 2017
Made by a visitor in 2017
"Secure. There is company, entertainment, activities, great facilities, grounds. Modern, support, proximity to local town, shops, bank, chemist, gp. Li..." Show more
"Secure. There is company, entertainment, activities, great facilities, grounds. Modern, support, proximity to local town, shops, bank, chemist, gp. Lifts so stairs not a problem. Carers available if needed." Show less
Made by a resident in 2017
"Secure. There is company, entertainment, activities, great facilities, grounds. Modern, support, proximity to local town, shops, bank, chemist, gp. Lifts so stairs not a problem. Carers available if needed." Show less
Made by a resident in 2017
"I visit here to take part in a singing group - Lung Health Foundation. I view the Village as a lot of good facilities."
Made by a visitor in 2017
Made by a visitor in 2017
"Visiting Singing for Lung Health."
Made by a visitor in 2017
Made by a visitor in 2017
"I run a Singing for Lung Health Group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming, and ve..." Show more
"I run a Singing for Lung Health Group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming, and very homely." Show less
Made by a visitor in 2017
"I run a Singing for Lung Health Group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming, and very homely." Show less
Made by a visitor in 2017
"I visit here for singing with the Village Voices Lung Health Choir which i love. The cafe is excellent."
Made by a visitor in 2017
Made by a visitor in 2017
"I enjoy visiting her. I attend the Village Voice Choir. It is a very pleasant place to be, with good coffee."
Made by a visitor in 2017
Made by a visitor in 2017
"Lovely place. Plenty of activities. Manager very friendly. I come to the Singing Lung Group."
Made by a visitor in 2017
Made by a visitor in 2017
"I find the village very welcoming. The facilities are excellent. There is a lot of groups and activities. I enjoy the singing group. The cafe & restau..." Show more
"I find the village very welcoming. The facilities are excellent. There is a lot of groups and activities. I enjoy the singing group. The cafe & restaurant are excellent. Lovely place." Show less
Made by a visitor in 2017
"I find the village very welcoming. The facilities are excellent. There is a lot of groups and activities. I enjoy the singing group. The cafe & restaurant are excellent. Lovely place." Show less
Made by a visitor in 2017
"I enjoy visiting here as I attend the Village Voice Choir. It is a very pleasant place to be, with good coffee."
Made by a volunteer in 2017
Made by a volunteer in 2017
"I visit here for singing with the village voices lung health choir, which I love. The cafe is good."
Made by a volunteer in 2017
Made by a volunteer in 2017
"I run a singing for lung health group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming and ver..." Show more
"I run a singing for lung health group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming and very homely." Show less
Made by a volunteer in 2017
"I run a singing for lung health group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming and very homely." Show less
Made by a volunteer in 2017
"I am not a resident but visit here each Tuesday to run a shared reading group. Atmosphere welcoming and many activities for the happy residents."
Made by a visitor in 2017
Made by a visitor in 2017
"The good thing about living here is the friendly atmosphere, entertainment and very helpful staff"
Made by a resident in 2017
Made by a resident in 2017
"I feel safe & when you're ill you only have to press the emergency button & the carers come to you. Also if you need help from your support worker or ..." Show more
"I feel safe & when you're ill you only have to press the emergency button & the carers come to you. Also if you need help from your support worker or other staff, they make themselves available and help you. And if they can't they seek help in other directions. You find other residents helpful in all sorts of ways." Show less
Made by a resident in 2017
"I feel safe & when you're ill you only have to press the emergency button & the carers come to you. Also if you need help from your support worker or other staff, they make themselves available and help you. And if they can't they seek help in other directions. You find other residents helpful in all sorts of ways." Show less
Made by a resident in 2017
"Safe, secure, 24hr care available. Resources, bar, care. Activities. Close to shops. On bus route."
Made by a resident in 2017
Made by a resident in 2017
"Everybody is so nice and the staff are so friendly and very helpful. Nothing they wouldn't do for you if it is in their power. I love living here."
Made by a resident in 2017
Made by a resident in 2017
"Living here in a warm friendly environment with no worries for repairs & maintenance, with a very supportive staff makes me a very happy person hoping..." Show more
"Living here in a warm friendly environment with no worries for repairs & maintenance, with a very supportive staff makes me a very happy person hoping to live to be a very old lady." Show less
Made by a resident in 2017
"Living here in a warm friendly environment with no worries for repairs & maintenance, with a very supportive staff makes me a very happy person hoping to live to be a very old lady." Show less
Made by a resident in 2017
"I feel safe & secure. There is plenty going on most of the time giving us the opportunity to mix. Also restaurant, cafe & bar Extra care available 24..." Show more
"I feel safe & secure. There is plenty going on most of the time giving us the opportunity to mix. Also restaurant, cafe & bar Extra care available 24 hours a day, a gym, wellbeingclinic, hairdresser & shops close at hand , & a bus route " Show less
Made by a resident in 2017
"I feel safe & secure. There is plenty going on most of the time giving us the opportunity to mix. Also restaurant, cafe & bar Extra care available 24 hours a day, a gym, wellbeingclinic, hairdresser & shops close at hand , & a bus route " Show less
Made by a resident in 2017
"My elderly mum resides in the village and I visit 4 or 5 times a week. We regularly visit the cafe where mum meets with other residents. It is the mos..." Show more
"My elderly mum resides in the village and I visit 4 or 5 times a week. We regularly visit the cafe where mum meets with other residents. It is the most active, friendly, comfortable and safe environment for retired people I have visited. Staff are so helpful and accommodating." Show less
Made by a visitor in 2017
"My elderly mum resides in the village and I visit 4 or 5 times a week. We regularly visit the cafe where mum meets with other residents. It is the most active, friendly, comfortable and safe environment for retired people I have visited. Staff are so helpful and accommodating." Show less
Made by a visitor in 2017
" West End Village is pleasant, modern, clean, and suitable accommodation with friendly,considerate, caring and helpful staff. An active and appropria..." Show more
" West End Village is pleasant, modern, clean, and suitable accommodation with friendly,considerate, caring and helpful staff. An active and appropriate social calendar with outings and regular community involvement is constantly updated. Residents are generally friendly. I am confident that my relative is safe and secure there." Show less
Made by a visitor in 2017
" West End Village is pleasant, modern, clean, and suitable accommodation with friendly,considerate, caring and helpful staff. An active and appropriate social calendar with outings and regular community involvement is constantly updated. Residents are generally friendly. I am confident that my relative is safe and secure there." Show less
Made by a visitor in 2017
"It is an integral part of the Community. Always lots going on for all age groups and everyone is always made welcome. There is never any need for anyo..." Show more
"It is an integral part of the Community. Always lots going on for all age groups and everyone is always made welcome. There is never any need for anyone in the area to feel lonely or isolated. Social Services regularly point Carers in the direction of West End Village." Show less
Made by a staff member in 2017
"It is an integral part of the Community. Always lots going on for all age groups and everyone is always made welcome. There is never any need for anyone in the area to feel lonely or isolated. Social Services regularly point Carers in the direction of West End Village." Show less
Made by a staff member in 2017
National Housing for Older People Awards
in the EAC Housing for Older People Awards 2019.
Category: Housing-with-care 56 units and over.
Sponsor: Housing LIN.
Category: Housing-with-care 56 units and over.
Sponsor: Housing LIN.
in the EAC Housing for Older People Awards 2019.
Category: Housing-with-care 56 units and over.
Sponsor: Housing LIN.
Category: Housing-with-care 56 units and over.
Sponsor: Housing LIN.
in the EAC Housing for Older People Awards 2017.
Category: Housing-with-care 59 units and over.
Sponsor: ARCO.
Category: Housing-with-care 59 units and over.
Sponsor: ARCO.
in the EAC Housing for Older People Awards 2014.
Category: Housing-with-care 100 units and over.
Sponsor: Housing LIN.
Category: Housing-with-care 100 units and over.
Sponsor: Housing LIN.
