Sir Robert Martin Court

Retirement housing
Windsor Road, Loughborough, Leicestershire, LE11 4LW
Windsor Road, Loughborough, Leicestershire, LE11 4LW

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Managed by
Housing 21
Supporting independence and choice for older people through affordable housing and care.

Housing 21 is a leading national provider of retirement housing and care services for people aged 55 and above.

Manager's Description

"The court is situated in a quiet location with lovely gardens and patio area for the residents pleasure. The local shopping complex is a ten minute walk away which includes a large supermarket with th..." Show more "The court is situated in a quiet location with lovely gardens and patio area for the residents pleasure. The local shopping complex is a ten minute walk away which includes a large supermarket with the doctor's surgery and chemist next to it. The local bus stop is five minutes from the court and it is two miles from the town centre.

Our Court Manager Service is an important and integral part of Housing & Care 21’s approach to supporting our residents. It is designed to offer support and security to the court and those residents on court who need it. The service is about promoting and encouraging individuals to maintain their independence in their own home.

Our Managers are also responsible for the day to day running of the court including looking after the Health & Safety, property management and resident engagement." Show less

Main Facts

Retirement housing
40 flats. Built in 1975 and renovated in 2018. Sizes 1 bedroom. Includes mobility standard properties.
Resident management staff and Careline alarm service
Lift, Lounge, Laundry, Guest facilities, Garden
Whole site accessible by wheelchair. Access to site easy, but less so for less mobile people. Distances: bus stop 100 yards; shop 200 yards; post office 200 yards; town centre 1 mile(s); GP 200 yards.
Regular Social Activities include: exercise class, coffee morning, weekly lunch club, crafts, tea and toast, outings, entertainment, organised by Court Manager and Social Committee. New residents accepted from 55 years of age. Both cats & dogs generally accepted, but not to be replaced (subject to Housing & Care 21's pets policy).
Tenure(s): Rent (social landlord) and Shared Ownership

Info updated: 12/03/2018   Update info

Availability

Housing 21 welcomes enquiries for future vacancies in this Court.

Residents' views

A number of residents have taken part in the EAC National Housing for Older People Awards, or used the EAC Residents Consultation Service (RCS); they have given top marks to this scheme for:
Activities and outings
Consultation
Convenience of the location
Lifestyle
Number / size of facilities
Privacy
Quality of the building and facilities
Quality of the facilities
Quality of the garden
Staff role and interaction

Comments made in nominations for the EAC National Housing for Older People Awards

"Thomas Robinson - it's a magnificent place to live, 5***** plus excellent services"
Made by a resident in 2019

"The court manager has helped me to sort things our. She is very good. I help her with quizz night and any other function she does for the court."
Made by a resident in 2019

"Massive compliment to our court manager, Martine. As a home care worker for 30 years I have never met a manager who cares as much for her residents. C..." Show more
"Massive compliment to our court manager, Martine. As a home care worker for 30 years I have never met a manager who cares as much for her residents. Congratulations on employing such a hard worker as Martine." Show less

Made by a resident in 2019

"Stephen Hindmarsh - our court manager is wonderful. She sorted out benefits entitled to us and uses her spare time to arrange activities. A wonderful ..." Show more
"Stephen Hindmarsh - our court manager is wonderful. She sorted out benefits entitled to us and uses her spare time to arrange activities. A wonderful person and the reason the court runs so well." Show less

Made by a resident in 2019

"My mother is very happy here. She is disabled and gets the best care. I have no hesitation leaving her in the court manager's hands."
Made by a visitor in 2019

"I am blind and had a stroke. I often visit my mother and use the guest room. Martine the court manager always makes sure that I am comfortable and hav..." Show more
"I am blind and had a stroke. I often visit my mother and use the guest room. Martine the court manager always makes sure that I am comfortable and have everything I need; thank you." Show less

Made by a visitor in 2019

"Having previously lived in sheltered housing for 25 years, I have to say that Mantua Wilson, housing manager, is the best. More praise. I really hope ..." Show more
"Having previously lived in sheltered housing for 25 years, I have to say that Mantua Wilson, housing manager, is the best. More praise. I really hope she will be considered for an award. Everyone here has love and respect for her." Show less

Made by a resident in 2019

"The court would not be the sme without Martine; she is always around to help residents, visitors and workers; she is always willing no matter what the..." Show more
"The court would not be the sme without Martine; she is always around to help residents, visitors and workers; she is always willing no matter what the circumstances. Follows long letter of praise ending with "I recommend Martine for GOLD, she is the BEST"." Show less

Made by a resident in 2019

"The Court is located near Morrisons, Doctors, Dentist, Post Office and Bus Stop to Town Centre.
The Court is as good as a Five star Hotel / Apartment..." Show more
"The Court is located near Morrisons, Doctors, Dentist, Post Office and Bus Stop to Town Centre.
The Court is as good as a Five star Hotel / Apartments have had new bathrooms fitted.
Parties Lunches Quiz nights Bingo, Patio seating area
Cheerful Helpful Manager Martine.Thanks" Show less

Made by a resident in 2019

"We met in the residents lounge which was comfortable, light and airy. We were able to show our photographs to good effect on a large screen. The cate..." Show more
"We met in the residents lounge which was comfortable, light and airy. We were able to show our photographs to good effect on a large screen. The catering facilities were very good. The staff most helpful and pleasant to deal with. All in all making an enjoyable meeting." Show less

Made by a visitor in 2019

"It is a very open and welcoming place to both visit (I have friends who are residents) and for use for my club. Excellent manageress."
Made by a visitor in 2019

"Martin the court manager works tirelessly to give us different ventures to do every month. My wife and I have moved 24 times in our married life but w..." Show more
"Martin the court manager works tirelessly to give us different ventures to do every month. My wife and I have moved 24 times in our married life but we have now found the place to stay forever. " Show less

Made by a resident in 2019

"The court is a well kept, friendly place to be. My mum has a new lease of life since moving in July."
Made by a visitor in 2019

"Close to local bus transport, motorways, shopping centres, NHS hospital and local surgeries."
Made by a resident in 2019

"Close to local bus transport, motorways, shopping centres, NHS hospital and local surgeries."
Made by a resident in 2019

"Lovely place, clean and smart. Staff are excellent and very supportive. Always lots going on. I am a visitor but could live here."
Made by a visitor in 2019

"What a wonderful place it is; the staff are above and beyond. It's like a 5 stars hotel."
Made by a visitor in 2019

"Clean, warm, welcoming. Tea always available. Lots of amenities."
Made by a in 2019

"Fantastic!"
Made by a in 2019

"It's a good place to live; we have lots of friends, not alone for long, just what we need at our age."
Made by a resident in 2019

"Everyone is friendly, its a lovely atmosphere and I love working here. It's a great place to work."
Made by a staff member in 2019

"Its like a five star hotel, and the staff provide an excellent service, its a wonderful place to live."
Made by a resident in 2019

"Sir Robert Martin is special to me as I work at the court and I live at the court. The residents are my first concern and I like to keep them fit and ..." Show more
"Sir Robert Martin is special to me as I work at the court and I live at the court. The residents are my first concern and I like to keep them fit and active with lots going on all of the time, its fantastic." Show less

Made by a staff member in 2019

"I wouldn't live anywhere else!"
Made by a resident in 2017

"No one, I repeat no one has such a huge, warm, caring and loving heart as our beloved Court Manager Martine Wilson. She's "Simply The Best"!!"
Made by a resident in 2017

"The Court Manager works very hard to keep residents content secure and safe. Also provides meetings organises entertainment. The grounds and buildings..." Show more
"The Court Manager works very hard to keep residents content secure and safe. Also provides meetings organises entertainment. The grounds and buildings are kept very clean. Also location is perfect for Bus Stop Post Office Doctors Dentist and Hospital and other shops including Morrisons." Show less

Made by a resident in 2017

"Very clean and well run by Court Manager. We feel very secure and and safe. Lots of entertainment and meetings and the location is perfect for bus st..." Show more
"Very clean and well run by Court Manager. We feel very secure and and safe. Lots of entertainment and meetings and the location is perfect for bus stop and morrisons supermarket Doctors Dentist and chemist are a few minutes away. Also close to Hospital." Show less

Made by a resident in 2017

"Because it is a nice place to live."
Made by a resident in 2017

"I have lived here for eight years and have made many friends and enjoyed a good social life. We had a good laugh. I have enjoyed parties and teas with..." Show more
"I have lived here for eight years and have made many friends and enjoyed a good social life. We had a good laugh. I have enjoyed parties and teas with lovely food, singalongs, discos, trips out." Show less

Made by a resident in 2017

"The service is very good and the residents are very well looked after by the court manager."
Made by a resident in 2017

"I like living here because it is clean & quiet. The court manager is very helpful and the support is very good."
Made by a resident in 2017

"Flats are pleasantly situated, and communal areas are very good. I feel very secure in my flat. Court manager very good and helpful."
Made by a resident in 2017

"I like living here because Martine is always around to help with any problems, and I feel very happy and safe."
Made by a resident in 2017

"Quiet place, clean and the feeling of safety. Pleasant staff."
Made by a resident in 2017

"I like living here. It's safe and secure. Also, the Court manager is very helpful in all ways and is always getting residents to take part in activiti..." Show more
"I like living here. It's safe and secure. Also, the Court manager is very helpful in all ways and is always getting residents to take part in activities; to get residents together so they don't feel isolated." Show less

Made by a resident in 2017

"Very nice residents and all get along. Very good court manager."
Made by a resident in 2017

"Well situated - Convenient for shops (newly revamped Morrisons), dentist, doctor, optician, hairdresser, community centre. All in walking distanc..." Show more
"Well situated - Convenient for shops (newly revamped Morrisons), dentist, doctor, optician, hairdresser, community centre. All in walking distance. Tranquil environment . Bus stop 100 metres away and buses running every fifteen minutes." Show less

Made by a resident in 2017

"I have lived here for quite afew years - about 16, and I always liked it."
Made by a resident in 2017

"Lovely property. All modern. Staff are friendly. Court manager service is excellent."
Made by a resident in 2017

"I live here because I look after my mum and it is a very nice place to live."
Made by a resident in 2017

"It's like a 5 star hotel. Modern, clean facilities are good. Lots of social activities and excellent court manager service."
Made by a resident in 2017

"The flats are very nice and well situated for doctor's, supermarket, bus route. Court manager is very helpful. Any problems, she will do her very best..." Show more
"The flats are very nice and well situated for doctor's, supermarket, bus route. Court manager is very helpful. Any problems, she will do her very best to solve them for you. I am very happy here." Show less

Made by a resident in 2017

"My dad lives here. It is a lovely court. Safe and secure and the court manager goes above and beyond."
Made by a visitor in 2017

"Friendly place, well managed, never feel lonely. Good social life."
Made by a resident in 2017

"I live in a very nice flat with my own furniture & belongings, can please myself with going out. Can join in with things going on downstairs and get t..." Show more
"I live in a very nice flat with my own furniture & belongings, can please myself with going out. Can join in with things going on downstairs and get to meet other residents. I can call this my home & I enjoy living here." Show less

Made by a resident in 2017

"The heart of the court is Martine she makes living here a pleasure nothing is to much trouble for her. I feel safe and secure."
Made by a resident in 2017

"Safety. You can mix with others or be on your own. Outings, Parties. Rent a bit high, but you have peace of mind. Repairs get done. Gardens kept nice...." Show more
"Safety. You can mix with others or be on your own. Outings, Parties. Rent a bit high, but you have peace of mind. Repairs get done. Gardens kept nice. Care services fund is needed." Show less

Made by a resident in 2017

"Very clean and warm. Each apartment is self-contained, yet neighbours can meet in the communal lounge. We feel safe as main doors are locked. Court ma..." Show more
"Very clean and warm. Each apartment is self-contained, yet neighbours can meet in the communal lounge. We feel safe as main doors are locked. Court manager very helpful with needs that arise. Frequent information given on notice board about activities." Show less

Made by a resident in 2017

"Residents have their own independence but have various get togethers they can join in with if they want to. Its very clean. Very helpful Manageress"
Made by a visitor in 2017

"Lovely clean, friendly place. Court manager is amazing; nothing too much trouble."
Made by a resident in 2017

"Because it's a lovely place to live,caring friendly community spirit"
Made by a staff member in 2017

"Excellent place to live. Court manager is excellent."
Made by a resident in 2017

"Warm and welcoming court. Love living here."
Made by a resident in 2017

"A lovely place to live. Everyone very kind and friendly. My warden is very lovely and kind always and very helpful. It's very clean and tidy. Pleased ..." Show more
"A lovely place to live. Everyone very kind and friendly. My warden is very lovely and kind always and very helpful. It's very clean and tidy. Pleased I live here." Show less

Made by a resident in 2017

"Brilliant court manager does nothing but her best for the people who live there "
Made by a visitor in 2017

"Residents enjoy a clean, warm environment with plenty of activities they can join in. The staff always go above and beyond the call of duty to assist ..." Show more
"Residents enjoy a clean, warm environment with plenty of activities they can join in. The staff always go above and beyond the call of duty to assist residents and visitors alike and have time to listen; for me this is quality." Show less

Made by a visitor in 2017

"Clean, but what actually makes this place is the staff...warm friendly and proffessional"
Made by a visitor in 2017

"The staff are second to none, so friendly and helpful and supportive of anyone who lives here or is visiting. The court manager is so approachable and..." Show more
"The staff are second to none, so friendly and helpful and supportive of anyone who lives here or is visiting. The court manager is so approachable and caring. Makes your visits a pleasure xx" Show less

Made by a visitor in 2017

"best resident and staff I visited "
Made by a visitor in 2017

"nice people "
Made by a visitor in 2017

"very friendly people"
Made by a visitor in 2017

"very friendly people, well looked after place"
Made by a visitor in 2017

"Quiet. Any problems are sorted straight away Martine always ready to help very clean. "
Made by a resident in 2017

"excellent staff , lovely building and friendly atmosphere "
Made by a visitor in 2017

"The scheme is a wonderful place to work with plenty of activities on the court for the residents. It is a caring, sharing place with a homely feel wit..." Show more
"The scheme is a wonderful place to work with plenty of activities on the court for the residents. It is a caring, sharing place with a homely feel with the local community getting involved." Show less

Made by a staff member in 2017

"I like Sir Robert Martin Court because it is a pleasure to work here. It tis a friendly court to live on which has been newly modernised"
Made by a staff member in 2017
Managed by
Housing 21
Supporting independence and choice for older people through affordable housing and care.

Housing 21 is a leading national provider of retirement housing and care services for people aged 55 and above.

National Housing for Older People Awards
National commended award winner
in the EAC Housing for Older People Awards 2017.
Category: Retirement housing 37-43 units.
Sponsor: .
East Midlands region gold award winner

Category: Retirement housing 37-43 units.
Sponsor: Engie.
Memberships
ARHM: The organisation that manages this scheme is a member of the Association of Retirement Housing Managers, and therefore committed to complying with its Code of Practice.
ERoSH: The organisation that manages this scheme is a member of ERoSH, the national consortium for sheltered and retirement housing.
National Care Forum: The organisation that runs this care home is a member of the National Care Forum, whose mission is to promote the benefits of the not-for-profit model of care services provision.
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