A Guide to Making Complaints for Sheltered Housing Residents

Sheltered housing includes a range of different models of accommodation and support. The changing and increasing expectations of older people, and the age and nature of some sheltered housing, mean that those models need to be able to adapt to different requirements. At the same time, different ways of funding the support that is included […]

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More than just a few kind words

A guide, including best practice examples, to involving and consulting residents around the design and review of service delivery arrangements.

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Not Alone A Good Practice Guide to working with people with Dementia in Sheltered Housing

A good practice guide about how staff could and should deal with sheltered housing residents suffering from dementia

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Support Plan A Good Practice Guide

This model Support Plan is a tool for working with a service user in a sheltered housing context. It also enables temporary staff to become aware of the aspirations and expectations of service users with the view of maintaining a consistency of service. Contents include 2 case studies, at a glance case study, tenant care […]

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Domicillary Care

A good practice guide on domicillary care for sheltered housing staff

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What Future the Resident Warden

A Report based on a workshop run at the CIH National Sheltered Housing Conference in August 2002 where delegates were asked to consider in groups the advantages and disadvantages of Resident staff from the perspective of Tenants, Wardens/Scheme managers and Managers of staff

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Resident v NonResident Scheme Managers Managing a Change

Report of a day workshop held by and for practicioners looking at good practice where the nature, scope and delivery of warden and management services to residents is planned to change and how ‘best’ to implement that change.

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