This Housing LIN Viewpoint no 28 considers how providers have approached involvement of customers in the past and whether engagement methods have moved on in recent years. It highlights some examples of innovative practice within the sector and challenges

A guide for staff and managers in organisations that provide housing related support services. It aims to encourage effective involvement of service users in all aspects of the support service. It sets out principles and opportunities, offers ideas, and p

An rexamination of how older people are faring in 2003 following a report in 2000 called “Overlooked and Excluded”. It updates understanding on how older people benefit from and are involved in regeneration and identifies policy and practice themes where