A radical rethink is required in the way we involve and engage with residents of extra care housing

This Housing LIN Viewpoint no 28 considers how providers have approached involvement of customers in the past and whether engagement methods have moved on in recent years. It highlights some examples of innovative practice within the sector and challenges providers to also look outside the sector to find good engagement practices that might be transferable

Read more...

Supporting People a guide to user involvement for organisations providing housing related support services

A guide for staff and managers in organisations that provide housing related support services. It aims to encourage effective involvement of service users in all aspects of the support service. It sets out principles and opportunities, offers ideas, and provides a framework for planning, implementing and evaluating initiatives.

Read more...

Now you see me now you dont How are older citizens being included in regeneration

An rexamination of how older people are faring in 2003 following a report in 2000 called “Overlooked and Excluded”. It updates understanding on how older people benefit from and are involved in regeneration and identifies policy and practice themes where progress has been made or challenges still remain. The report, commissioned by Age Concern England, […]

Read more...