Affordable Housing Glossary A handy reference guide

This guide has been developed to explain what affordable housing is, the different tenure models available, who it is aimed at and how it is allocated.

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A charter for housing association applicants and residents

This sets out what applicants and residents can expect from their housing association landlords, and what to do if the housing association doesn’t appear to be honoring the Charter. It applies to applicants, tenants, leaseholders, shared owners or licensee of a housing association as well as residents of homes managed by housing associations. The associations […]

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Housing Ombudsman Service

Information about this service which deals with complaints from residents (or their representatives) about Registered Social Landlords, and private landlords that are registered with the service

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The Housing Corporations definitions of Housing Association supported housing and housing for older people

The purpose of the definitions is to enable housing associations to categorise their housing for rent as either general needs housing, supported housing or housing for older people within the Housing Corporation’s regulatory, data collection (accounts, RSR, CORE) and investment systems.

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Housing Health reducing health inequalities

This factsheet was produced jointly with Health & Housing, a charity which promotes the links between good health & good housing. It looks at Government initiatives and the work of RSL’s to reduce health inequalities, and asks what more can be done.

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Housing Crime safe as houses

Some hard facts about crime and examination of ways to overcome it, demonstrating how RSLs work with their tenants and partner organisations to fight crime in their communities

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