Learning to Listen

A report about involving service users in the development and delivery of home improvement agency and related services.

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Consumer Advice : where to get it

Guidance on how to prevent problems with goods and services, and how to deal with problems that may arise

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Choosing a financial adviser – how keyfacts can help you

Information about the key information an FSA authorised firm shouls provide to clients on their first contact

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Your NHS : Advice, Support and having your say

Summary of what the following can do :- Patient Advice & Liaison Services, Independent Complaints Advocacy Service, Patient & Public Involvement Forums

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Action on Sheltered Housing – A Checklist for Social Services

A checklist for Social Services about sheltered housing that aims to improve joint working, by raising awareness of the potential benefits. Outline information about sheltered housing, together with a checklist of key questions for social services departm

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Checklist for Sheltered & Retirement Housing Providers

Checklist, or tool, for sheltered housing providers to assess how well they work with health & social care services to meet the needs of residents. Useful for Best Value and Supporting People Reviews. A series of questions with tick boxes for answers.

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Action on Sheltered Housing – Information & checklist for hospital & primary care staff

Outline information about sheltered housing, together with a checklist of key questions for hospital & primary care staff so that they can assess how well they understand & could work with sheltered housing

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Getting legal and financial advice (Factsheet 43)

This factsheet helps you to get the legal help you need, including legal information and advice on civil matters (where you have a dispute with another individual or organisation). It does not cover criminal matters. It covers free advice from local an

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